Danlyn Harmon
Palm Coast,FL
Summary
Newly Certified Professional Coder – Apprentice (CPC-A) with extensive knowledge in education and the retail industry on a management level, seeking to apply these transferrable skills to the benefit of your facility. Adept at many aspects of medical coding, office organization, training, mentoring, and administrative duties, allowing me to join as a valuable contributor to the success of your healthcare organization.
Certification
Certified Professional Coder - Apprentice (CPC-A) # 02153736 through American Academy of Professional Coders.
Overview
7
7
years of professional experience
Work History
Reservationist
PetSmart
06.2023 - Current
- Assists pet parents by answering questions, schedules appointments, and ensures a positive experience while communicating via email, chat session, or via telephone
- Books appointments for grooming appointments, training classes, and boarding reservations
- Meets and exceeds all sales and production metrics
- Communicates respectfully, creates pet profiles with friendly yet thorough interview to determine best services available
- Utilizes Microsoft products to organize and filter work, researching unfamiliar breeds in order to recommend appropriate services, always with pet safety in mind.
Assistant Store Manager
Jockey
07.2022 - 06.2023
- Managed the retail inventory, retail sales, and both front and back end compliance for the St
- Augustine outlet location
- Communicated with third-party companies to coordinate timely shipping daily of store products and merchandise
- Met monthly budget and team goals after reviewing sales and profits
- Encouraged employees with sales goals by offering incentives and rewards
- Supervised staff daily, scheduled quarterly sales and employee training, creating schedules of working hours, vacations, PTO, jury duty, and FMLA requests
- Maintained organized and aesthetically pleasing merchandise displays, driving continuous sales growth and engaging customers
- Assisted customers by finding desired sizes and colors, and locating alternative merchandise to meet needs
- Analyzed and processed returns, utilizing point-of-sale technology and consistently having accurate counts on registers
- Maintained and managed inventory, communicated with vendors for placing monthly orders, and collaborated with marketing team on promotions and holiday events.
Front End Operations Supervisor
Lowe's Home Improvement
11.2019 - 07.2022
- Ensured a seamless shopping experience for customers by maintaining an efficient and friendly checkout process
- Enhanced customer satisfaction and loyalty by offering prompt and attentive service, answering customer inquiries, and resolving any issues that may arise
- Oversaw and managed all front-end operations, including cash registers, customer service, and checkout lines
- Trained, scheduled, and supervised all front-end staff, requiring adherence to company policies and high standards of service
- Managed a team of up to 46 employees at a time, conducting employee interviews, hiring, onboarding, and quarterly performance reviews
- Created staff work schedules based on availability and business needs
- Monitored and managed inventory levels at front end, including supplies for cash drawers, bags, and customer service materials
- Enforced safety and health protocols among staff, ensuring a safe working and shopping environment.
Lead Teacher
Island Prep School
08.2017 - 11.2019
- Developed weekly lesson plans and successfully instructed students in various theories, lessons, methods, and tasks
- Contributed a monthly newsletter for parents as a communication tool
- Communicated with parents on a daily basis regarding the continuous progress of their child's education
- Followed IEPs (individual education plans) for students, including medical and behavioral concerns
- Provided detailed monitoring and tracking of each student utilizing programs such as Microsoft Suite to organize and filter information for 32 students
- Prioritized safety of children, an engaging learning environment, and highest educational standards available.
Education
Certificate - Medical Coding
Legacy Billing & Coding
Practicode-In Progress -
AAPC
Bachelor of Arts - Education
University of West Florida
Pensacola, FLAssociate of Arts -
St. Johns River State College
St. Augustine, FLSkills
- Microsoft Suite and project management
- Management and supervisory experience
- Effective written and verbal communication, with active listening skills
- Teaching, educating, and mentoring
- Life long learner; always striving for excellence
- Passion for compliance; upholding the highest levels of privacy and accountability
- Ability to work efficiently and independently in a remote work environment
Timeline
Reservationist
PetSmart
06.2023 - Current
Assistant Store Manager
Jockey
07.2022 - 06.2023
Front End Operations Supervisor
Lowe's Home Improvement
11.2019 - 07.2022
Lead Teacher
Island Prep School
08.2017 - 11.2019
Certificate - Medical Coding
Legacy Billing & Coding
Practicode-In Progress -
AAPC
Bachelor of Arts - Education
University of West Florida
Associate of Arts -
St. Johns River State College