Sasha De Santiago
Brooklyn,New York
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3 years of experience in the dining industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reservationist
SAGA
New York, NY
05.2024 - Current
- Utilized reservation software and emails proficiently, ensuring quick response times during high call/email volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Food Photographer/ Graphic Designer
Little Original Joe’s
Brooklyn
03.2022 - 04.2024
- Capturing imagery of food and guest interaction for social media
- Managing social media and measuring engagement and interaction amongst viewers
- Working alongside Branding manger and PR to create an agenda and research trends
Hostess
SAGA | Overstory
Brooklyn
04.2024 - Current
- Courteously answer questions, welcome and seat guests.
- Provide specialized menus to each guest.
- Prepare seat arrangements and organize reservations to ensure guest satisfaction.
- Maintaining cleanliness and readiness through bussing tables when necessary.
- Providing guests with a pleasant experience through assistance and communication.
- Responsible for bringing guests to different destinations during their experience.
- Carrying and delivering drinks on a tray.
Server
Little Original Joe’s
San Francisco, CA
11.2022 - 11.2023
- Maintaining cleanliness and readiness through bussing tables when necessary
- Providing guests with a pleasant experience through assistance and communication
- Responsible for bringing guests to different destinations during their experience
- Carrying and delivering drinks on a tray
- Answering phone calls
- Taking orders over the phone and at the counter
- Running food to each guest
- Maintaining cleanliness in overall space.
Barista
Cafe Réveille
San Francisco, CA
08.2020 - 11.2022
- Taking inventory, organizing and restocking of items in store
- Capturing imagery of food and guest interaction for social media
- Maintaining communication and consideration amongst team
- Communicating with chefs to ensure clear understanding of special requests
- Making drinks and understanding different temperature and consistency of each drink
- Memorizing drink orders and displaying precise and presentable latte art
- Running food and drinks to guests.
Education
Bachelors Of Science - Visual Communications
San Francisco State University
San Francisco, CA05.2022
Skills
- Organization
- POS Systems
- Communication
- Design
- Adobe Creative Suite
Certification
Google: Foundations of Digital Marketing
Timeline
Reservationist
SAGA
05.2024 - Current
Hostess
SAGA | Overstory
04.2024 - Current
Server
Little Original Joe’s
11.2022 - 11.2023
Food Photographer/ Graphic Designer
Little Original Joe’s
03.2022 - 04.2024
Barista
Cafe Réveille
08.2020 - 11.2022
Bachelors Of Science - Visual Communications
San Francisco State University