Jessica Frontz
Victoria
Summary
Professional with strong background in customer service and reservations management. Skilled in efficient booking processes, problem-solving, and maintaining high standards of accuracy and reliability. Strong collaborator, adaptable to shifting priorities, and focused on delivering results. Known for excellent communication, attention to detail, and proactive approach to enhancing guest experiences.
Overview
16
16
years of professional experience
Work History
Reservationist
The Pet Resort On Main
Victoria, TX
06.2021 - Current
- Coordinated scheduling of pet care services and communicated with clients effectively.
- Managed reservation system to ensure accurate bookings and customer satisfaction.
- Assisted in training new staff on reservation procedures and customer service protocols.
- Resolved customer inquiries and concerns, enhancing overall guest experience.
- Developed strong relationships with clients, leading to repeat bookings and referral
- Developed strategies for optimizing reservation workflow during peak periods.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Veterinarian Assistant
Navarro Small Animal Clinic
Victoria, TX
08.2019 - 06.2021
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Administered medications and vaccinations under veterinary supervision to support patient health.
- Managed client communications, scheduling appointments, and providing follow-up care instructions.
- Monitored animal behavior and vital signs to report changes to veterinary staff for timely interventions.
- Maintained cleanliness of examination rooms and surgical areas, adhering to safety protocols and regulations.
- Assisted with laboratory work, including sample collection, analysis, and reporting results to veterinarians for interpretation.
Photo Lab Department Manager
Wal-Mart Supercenter
Victoria, TX
03.2010 - 08.2019
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Trained and developed team members, enhancing performance and customer service skills.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Coordinated promotional events, driving sales growth and customer engagement initiatives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Quality Control Clerk
U.S. Census Bureau
Victoria, TX
05.2010 - 08.2010
- Conducted thorough quality assessments of census data for accuracy and compliance with established standards.
- Collaborated with cross-functional teams to identify areas for improvement in data collection methods.
- Analyzed discrepancies in data submissions, facilitating timely resolutions to maintain project timelines.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
Education
Veterinary Assistant -
Victoria College
Victoria, Tx08-2019
High School Diploma -
Memorial High School
Victoria, TX05-2004
Skills
- Data entry proficiency
- Document preparation
- File management
- Proofreading expertise
- Spreadsheet creation
- Calendar management
- Customer service
- Keyboarding skills
- Verbal and written communication
- Phone etiquette
- Organization
- Cross-functional communication
Timeline
Reservationist
The Pet Resort On Main
06.2021 - Current
Veterinarian Assistant
Navarro Small Animal Clinic
08.2019 - 06.2021
Quality Control Clerk
U.S. Census Bureau
05.2010 - 08.2010
Photo Lab Department Manager
Wal-Mart Supercenter
03.2010 - 08.2019
Veterinary Assistant -
Victoria College
High School Diploma -
Memorial High School