Gabriella Brown
Burnsville,US
Summary
Works to achieve positive outcomes by answering all questions from customers via phone or email. Completing multiple tasks at once and prioritizing following through on objectives are all skills I possess. Individual who is self motivated with proficient client relation skills along with being detailed oriented. Professional in customer-focused relations with experience identifying issues and implementing solutions. A tactical team builder and strategic planner looking to apply these skills in a progressive way as an asset to any company.
Overview
5
5
years of professional experience
Work History
Reservationist
Transit Team Inc
Burnsville, MN
03.2021 - 09.2023
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the booking cycle
- Took incoming calls and established a friendly rapport with callers by answering questions, making recommendations, and guiding conversations toward bookings
- Answered over a hundred calls per 10 hour shift to help customers with their questions and concerns
Benefits Specialist
WTW (Willis Towers Watson)
Bloomington, MN
09.2022 - 06.2023
- Worked with clients to determine and handle complaints or confusions about benefits
- First line of contact regarding benefits information and company policies
- Educated customers about the different benefit plans available to them
- Collected payment for missed premiums.
- Researched and resolved employee inquiries regarding benefits programs.
Cashier/Food Prep
Chipotle Mexican Grill
Burnsville, MN
10.2020 - 03.2021
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Double-checked orders for accuracy and bagged meals for transport
- Worked in a fast paced establishment as a full-service food provider, taking orders, preparing meals, and collecting payments
- Worked with my team to meet all of the food service needs for numerous customers per day
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
Stock Associate
Walmart Supercenter
Apple Valley, MN
01.2019 - 09.2020
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Looked through shelves and product cases for expired, outdated, or spoiled items
- Conducted inventory inspections on a regular basis and reported items that were out of stock
- Organized warehouse and stockroom areas using pallet jacks
- Assisted the maintenance team in organizing and cleaning the warehouse, stockroom, and store near the end of the shift
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN06-2021
Skills
- Organization
- Quick learner
- Client-focused
- Creative problem solving
- Customer satisfaction
- Conflict resolution
- Time management skills
- Results-oriented
- Professionalism
- Team leadership
Timeline
Benefits Specialist
WTW (Willis Towers Watson)
09.2022 - 06.2023
Reservationist
Transit Team Inc
03.2021 - 09.2023
Cashier/Food Prep
Chipotle Mexican Grill
10.2020 - 03.2021
Stock Associate
Walmart Supercenter
01.2019 - 09.2020
High School Diploma -
Apple Valley High School