Danna Al-Rashidi-Schmiedel
Multifamily Property Manager
Denver,CO
Summary
I'm a motivated property manager with a deep passion for building strong, vibrant communities. My journey, shaped by my experiences as a foster youth, has instilled in me resilience, adaptability, and a strong drive to help others succeed. With a hands-on approach to problem-solving, I thrive in streamlining operations, strengthening tenant relationships, and boosting occupancy. I'm committed to continuous growth, learning, and providing exceptional service while fostering a positive and inclusive environment for both residents and teams. My goal is to contribute my energy and resourcefulness to create lasting impacts wherever I work.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Multi-Site Property Manager
HSR Management (Prev. Highmark Residential)
Denver, CO
06.2023 - Current
- Managed the operations of multiple properties, overseeing resident satisfaction, retention efforts, and financial performance.
- Increased occupancy by 10% within four months by analyzing leasing trends, identifying underperforming marketing channels, and reallocating resources to more effective platforms
- Directed property marketing campaigns to attract and retain tenants, achieving and maintaining high occupancy rates.
- Developed partnerships with local businesses and community organizations to create engagement opportunities, increase occupancy, and strengthen resident retention.
- Recruited, trained, and mentored on-site teams, fostering a culture of excellence and collaboration.
- Ensured compliance with Fair Housing regulations, property management agreements, and company policies.
- Handled tenant issues promptly, including maintenance requests and lease disputes, to ensure high resident satisfaction.
- Maintained accurate financial records, processed invoices, and monitored delinquency, achieving high collection rates.
Multi-Site Property Manager
Avenue5 Residential
Denver, CO
08.2022 - 06.2023
- Administered operations across four properties, successfully increasing occupancy by 8-15% (depending on prop.) through targeted marketing efforts.
- Developed community partnerships to enhance property visibility, organize local events, and improve resident engagement and satisfaction.
- Assessed property conditions regularly, providing comprehensive reports to the district manager and ownership.
- Decreased maintenance response times by 20% by introducing a centralized work order system, tracking performance metrics, and addressing recurring issues with preventive maintenance.
- Streamlined leasing processes, improving the application-to-lease timeline and maintaining accurate tenant records.
- Oversaw collections and reduced delinquency rates by establishing strong relationships with tenants.
- Collaborated with vendors to coordinate maintenance and capital improvement projects, ensuring on-time completion.
- Executed property marketing strategies, leveraging market analysis to stay competitive and attract high-quality tenants.
Customer Service Representative
Crystal Landscape Supplies
Loveland, CO
03.2022 - 07.2022
- Provided knowledgeable and friendly service to resolve customer inquiries and issues, ensuring high satisfaction.
- Handled over 100+ inbound and outbound calls daily, maintaining composure and professionalism in stressful situations.
- Assisted customers with landscape care questions and accurately calculated material coverage needs.
- Exceeded productivity targets while managing customer account setup and activation.
- Mentored new employees on policies, products, and best practices, enhancing team performance.
- Employed proactive strategies to address customer concerns and improve satisfaction.
- Ensured timely delivery of materials for project progress by adhering to tight schedules and deadlines.
Property Manager
Avail Property Management
Loveland, CO
07.2021 - 05.2022
- Managed daily operations for 180 HUD and Tax Credit units, ensuring compliance with federal and local regulations.
- Boosted lead-to-lease conversion rate by 12% by analyzing marketing traffic data, optimizing online listings, and utilizing high-performing advertising platforms.
- Partnered with community organizations to provide resources for residents, improve tenant satisfaction, and boost occupancy levels.
- Conducted and completed multiple file audits for state compliance and internal company requirements, ensuring accuracy and adherence to regulations.
- Addressed tenant complaints and maintenance needs promptly, resulting in improved tenant satisfaction and reduced turnover.
- Trained and supervised on-site staff, promoting professional growth and operational efficiency.
- Developed strong community relationships by organizing resident engagement events and initiatives.
- Monitored property budgets, collected rents, and maintained detailed financial records in compliance with company standards.
- Conducted property inspections and managed maintenance contracts to uphold quality standards.
Assistant Property Manager
Hudson Grove Property Management
Denver, CO
12.2020 - 07.2021
- Supported the operations of two properties with 250 units, focusing on resident relations and leasing activities.
- Fostered community involvement by coordinating with local businesses to provide value-added services and boost tenant satisfaction.
- Prepared and processed lease agreements, ensuring compliance with local and federal regulations.
- Oversaw rent collection, financial reporting, and delinquency follow-ups, achieving high rent recovery rates.
- Managed property marketing efforts, including social media engagement and resident referrals, to drive occupancy.
- Conducted property tours and closed leases with prospective tenants, consistently exceeding leasing goals.
- Delivered exceptional customer service, resolving tenant inquiries quickly and professionally.
Member Specialist
Sam's Club
Denver, CO
08.2020 - 02.2021
- Delivered exceptional service by troubleshooting and resolving account, service, and technical issues, educating members on necessary processes and forms.
- Boosted customer retention by presenting tailored discount options and promoting interest in new product offerings.
- Exceeded sales goals through the implementation of targeted marketing strategies, significantly improving membership and credit card sign-ups.
- Provided a superior customer experience by addressing concerns, demonstrating empathy, and resolving problems promptly.
- Managed high-volume customer interactions (400+ per day) with a team of 6 associates, ensuring seamless service delivery in a fast-paced environment.
- Mastered internal systems and cross-trained to offer support in various service roles, enhancing overall team performance.
Server
Chili's Bar And Grill
Denver, CO
09.2019 - 07.2020
- Boosted sales by strategically upselling high-margin items such as appetizers and specialty drinks, contributing to increased revenue.
- Ensured compliance with legal requirements by verifying IDs for alcohol sales and monitoring patrons' consumption to maintain a safe dining environment.
- Cultivated strong customer relationships, fostering repeat business through personalized service.
- Operated POS system efficiently, managing orders, processing payments, and handling special requests to ensure customer satisfaction.
- Delivered consistent training and support to staff, contributing to improved performance and the achievement of team goals.
- Collaborated with management to maintain high standards of service and food quality during daily operations.
- Trained 3 new servers, improving team efficiency and reducing onboarding time by 15% through hands-on mentorship and clear guidance on company standards
Crew Chief/ Server
Ihop
Fort Collins, CO
08.2017 - 06.2019
- Led daily team activities to achieve objectives while upholding strict quality standards, improving sales by 5-10% on average.
- Monitored performance metrics and adjusted team priorities to ensure productivity and goal completion.
- Supervised and coached team members to enhance operational efficiency and maintain high service standards.
- Cultivated positive relationships with regular customers, ensuring a personalized and consistent dining experience.
- Guided guests through the menu, recommending daily specials, and ensuring dietary needs were met with accuracy and attention.
- Managed operations in alignment with company standards and compliance, ensuring all processes were adhered to and customer satisfaction remained a priority.
Education
Bachelor in Business Management - Business Administration And Management
Colorado State University
Fort Collins, CO 01.2018 - 12.2025
High School Diploma -
PREP Academy
Denver, CO 08.2014 - 05.2018
Skills
- Certified Pool Operator (CPO)
- Tenant Retention Strategies
- Vendor Negotiation & Contract Management
- Financial Planning & Reporting
- Lease Compliance & Risk Mitigation
- Customized Resident Communication & CRM
- Emergency Management & Safety Protocols
- Project Management for Property Upgrades
- Disturbance & Conflict Resolution
- Social Media Strategy for Property Branding
- Maintenance Coordination & Preventative Strategies
- Advanced Property Management Software (Yardi/Onesite/Entrata)
Accomplishments
- Keynote Speaker for Denver Public Schools Achievement Gala 2018
Certification
Certified Pool & Spa Operator
Timeline
Certified Pool & Spa Operator
05-2024
Multi-Site Property Manager
HSR Management (Prev. Highmark Residential)
06.2023 - Current
Multi-Site Property Manager
Avenue5 Residential
08.2022 - 06.2023
Customer Service Representative
Crystal Landscape Supplies
03.2022 - 07.2022
Property Manager
Avail Property Management
07.2021 - 05.2022
Assistant Property Manager
Hudson Grove Property Management
12.2020 - 07.2021
Member Specialist
Sam's Club
08.2020 - 02.2021
Server
Chili's Bar And Grill
09.2019 - 07.2020
Bachelor in Business Management - Business Administration And Management
Colorado State University
01.2018 - 12.2025
Crew Chief/ Server
Ihop
08.2017 - 06.2019
High School Diploma -
PREP Academy
08.2014 - 05.2018
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