Danna B R O O K S
Conroe,TX
Summary
Reliable team member accustomed to taking on challenging tasks. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Executive Client Specialist
Paysafe
Houston, TX
09.2008 - 08.2026
- Client and Onboarding Setup Guide agents through system integration, terminal setup, and account Configuration.
- Issue Resolution : Act as the escalation point for complex technical, billing or transaction-routing failures.
- Portfolio Retention: Monitor account health and transaction volume to prevent client churn.
- Consultative Selling: Analyze client data to recommend cost-saving or revenue-generating payment solutions.
- Performance Reviews: Deliver periodic business reviews to track Metrics, fee structures, and Program spend.
Agent Bank Relationship
Retriever Payments
Houston, TX
09.2009 - 09.2021
- Executed daily transactions including endorsements, certificates, and cancellations, ensuring timely service to meet client needs.
- Connected with Sales Reps and fellow agents to obtain key coverage details for customers.
- Leveraged policy knowledge to help customers improve coverage and save costs with optimal insurance plans.
- Responded to customer inquiries about costs and benefits, effectively guiding discussions to close sales.
- Developed comprehensive knowledge of payment processing systems and protocols.
Pricing Specialist
Retriever Payments
Houston, TX
09.2003 - 08.2009
- Developed pricing models that enhanced profitability while maintaining market competitiveness.
- Analyzed pricing data to identify trends and recommend adjustments for competitive positioning.
- Collaborated with cross-functional teams to align pricing strategies with business objectives.
- Implemented systematic reviews of pricing structures, ensuring accuracy and compliance with company policies.
Education
High School Diploma - General Studies
Lake Charles Boston
Lake Charles, Louisiana05-1989
Skills
- Interpersonal skills
- Problem-solving
- Self motivation
- Team building
- Problem-solving abilities
Timeline
Agent Bank Relationship
Retriever Payments
09.2009 - 09.2021
Executive Client Specialist
Paysafe
09.2008 - 08.2026
Pricing Specialist
Retriever Payments
09.2003 - 08.2009
High School Diploma - General Studies
Lake Charles Boston