Danna De La Cruz Labra
Falls Church,VA
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Environmental Outdoor Solutions
Falls Church, Virginia
02.2026 - 04.2026
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and meetings for staff, ensuring optimal use of time.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Coordinated office supply inventory, ensuring availability of necessary materials for uninterrupted operations.
- Updated front desk procedures, ensuring consistent service delivery and improving visitor experience.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors warmly, providing a positive first impression of the company.
- Resolved customer inquiries and issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Performed data entry into computer systems to maintain accurate records of customer information.
Barista Trainer
Starbucks
Falls Church, Virginia
12.2022 - 02.2026
- Trained new baristas on beverage preparation and customer service techniques, enhancing customer experience.
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Followed health, safety and sanitation guidelines to pass state inspections.
- Supported baristas by troubleshooting equipment and beverage issues, ensuring consistent quality and service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assessed skill levels of new and existing baristas, developing tailored training plans to maximize their potential.
Sales Associate
Gap
McLean, Virginia
05.2022 - 08.2022
- Assisted customers in selecting and fitting clothing, improving overall shopping satisfaction.
- Educated customers on promotions and loyalty programs, fostering increased customer engagement.
- Restocked merchandise on the sales floor to ensure product availability for customers.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Guided customers in finding specific products, answering questions, and providing tailored product advice.
- Greeted customers and provided exceptional customer service.
Line Cook
Jason's Deli
Falls Church, Virginia
01.2022 - 03.2022
- Prepared and assembled menu items following standardized recipes and procedures.
- Cooked multiple orders simultaneously during busy periods to ensure timely delivery and customer satisfaction.
- Collaborated with team members to manage high-volume service during peak hours.
- Developed multitasking and time management skills by assessing and prioritizing multiple responsibilities during service.
- Adapted quickly to changing menus and special requests from customers or management.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Maintained store appearance by ensuring cleanliness of shelves, counters, and floors to create a welcoming environment.
Education
Associate of Arts - Digital Marketing
Northern Virginia Community College
Annandale, VA06-2026
Skills
- Front desk management
- Customer service
- Team collaboration
- Computer skills
- Office communication
- Bilingual (English Spanish)
- Organization and time management
- Visitor Coordinator
Timeline
Front Desk Receptionist
Environmental Outdoor Solutions
02.2026 - 04.2026
Barista Trainer
Starbucks
12.2022 - 02.2026
Sales Associate
Gap
05.2022 - 08.2022
Line Cook
Jason's Deli
01.2022 - 03.2022
Associate of Arts - Digital Marketing
Northern Virginia Community College