Jacqueline Mendoza Valenzuela
Mesa,AZ
Summary
Dedicated front desk receptionist with proven skills in problem-solving and team collaboration. Experienced in managing patient registrations and communicating effectively with medical staff to ensure seamless operations.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Banner Health
Chandler, Arizona
08.2025 - Current
- Greeted patients and visitors warmly at the main entrance.
- Scheduled appointments using electronic health record systems to ensure optimal patient flow.
- Assisted in processing patient registrations and insurance verifications accurately.
- Coordinated communication between medical staff and patients effectively.
- Handled confidential patient information according to HIPAA regulations diligently.
- Processed payments accurately, issuing receipts and providing correct change to enhance customer satisfaction.
- Answered incoming calls, directed them to appropriate personnel and took messages.
ER Registration Clerk
East Valley Er and Hospital
Gilbert, Arizona
01.2023 - 04.2024
- Collected patient information during registration process for efficient ER admissions.
- Verified insurance details to ensure accurate billing and coverage information.
- Coordinated with medical staff to prioritize patient needs and optimize registration workflows.
- Entered patient data into electronic health record system for accurate documentation.
- Communicated with patients about registration procedures and documentation requirements.
- Maintained organized registration area to improve patient experience and satisfaction.
- Verified insurance coverage and obtained authorizations as needed.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Processed release of information requests as required by law or regulation.
- Collected co-payments and other payments from patients.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Entered patient demographic and financial data into computer system accurately.
- Provided support for other departments during peak admission and discharge times.
- Followed up on outstanding registration issues to ensure seamless operations in ER department.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
- Maintained confidentiality of protected health information according HIPAA guidelines.
Housekeeper
Copper Springs
Gilbert, Arizona
12.2022 - 12.2023
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Utilized cleaning equipment and supplies effectively to ensure a hygienic environment.
- Oversaw inventory of cleaning supplies to ensure availability and proper stock levels.
- Followed safety protocols to handle hazardous materials during cleaning processes.
- Performed routine inspections to pinpoint areas requiring enhanced cleaning or maintenance.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Executed daily cleaning tasks, including sweeping, mopping, vacuuming, dusting, and sanitizing surfaces.
Intake Coordinator
Copper Springs
Gilbert, Arizona
12.2022 - 01.2023
- Coordinated patient intake processes and maintained accurate records.
- Communicated with healthcare providers to gather necessary patient information.
- Guided patients in completing intake forms and clarified procedures to enhance understanding.
- Collaborated with clinical teams to ensure seamless patient transitions.
- Handled sensitive information with confidentiality and professionalism.
- Maintained accurate records of client intakes in an electronic database system.
- Delivered information and resources to individuals, families, and groups to facilitate access to assistance.
- Observed and documented client's activities at the facility, noting changes in behavior or attitude for care continuity.
- Implemented crisis intervention techniques to stabilize situations and assist clients.
- Provided information and referrals to clients for additional resources and support services.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Coordinated transportation arrangements for clients as needed.
- Guided employees in handling difficult or complex problems.
Receptionist
Copper Springs
Gilbert, Arizona
12.2022 - 01.2023
- Greeted visitors warmly and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Maintained reception area cleanliness and organized office supplies.
- Collaborated with team members to streamline front desk operations for enhanced service delivery.
- Handled customer inquiries and resolved issues to ensure a positive visitor experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Supported staff members with administrative tasks including typing letters, filing documents, and scanning and copying documents.
- Maintained office supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires.
Behavioral Technician
Copper Springs
Gilbert, Arizona
12.2022 - 01.2023
- Facilitated daily living skills training to foster client independence and self-sufficiency.
- Monitored client progress and documented behavioral changes accurately.
- Collaborated with multidisciplinary teams to develop treatment strategies.
- Provided crisis intervention support during challenging behavioral episodes.
- Implemented therapeutic activities to improve clients' social skills and communication effectiveness.
- Delivered one-on-one support to enhance clients' social skills, communication, and problem-solving abilities.
- Assisted in the development of individualized behavior plans for clients.
- Applied crisis intervention techniques during urgent incidents.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
Housekeeper
Banner Health
Gilbert, Arizona
05.2022 - 12.2022
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Utilized cleaning equipment and supplies effectively to ensure a hygienic environment.
- Organized and managed inventory of cleaning supplies to ensure readiness and availability.
- Partnered with healthcare staff to fulfill specific cleaning requests efficiently.
- Followed safety protocols to handle hazardous materials during cleaning processes.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Shifted beds and sofas to effectively clean hidden dust and dirt.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Disposed of soiled linens and emptied wastebaskets in guest rooms to maintain hygiene and promote a fresh environment.
Housekeeper
Dignity Health
Mesa , Az
03.2020 - 04.2022
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Operated cleaning equipment and supplies to maintain a hygienic environment for patients and staff.
- Managed inventory of cleaning supplies and materials.
- Collaborated with healthcare staff to address specific cleaning requests promptly.
- Followed safety protocols to handle hazardous materials during cleaning processes.
- Performed routine inspections to identify and address areas requiring additional cleaning attention.
- Trained new staff on proper cleaning techniques and safety measures in the facility.
- Applied best practices for infection control to enhance patient health and safety.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Observed proper use of chemicals when cleaning various surfaces.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Grocery Clerk
Food City
Mesa, Arizona
01.2019 - 03.2020
- Stocked shelves with fresh produce and grocery items.
- Operated cash register and processed customer transactions.
- Collaborated with team members to ensure timely fulfillment of inventory needs, supporting overall store operations.
- Monitored product expiration dates for quality assurance.
- Set up promotional displays to attract customer attention and drive sales during key promotional periods.
- Provided support during store events and promotions.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Followed instructions to properly arrange merchandise items.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Organized backroom storage areas to optimize safety and efficiency, facilitating smoother inventory management.
- Quickly identified spills and cleaned affected areas to maintain store safety.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Worked closely with management team to develop promotional strategies that increased sales.
- Assisted with bagging groceries and offering carry-out service to customers.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Counted and balanced cashier drawers.
Grocery Clerk
El Super Market
Phoenix, Arizona
02.2016 - 12.2016
- Stocked shelves with fresh produce and grocery items.
- Guided customers in product selections and resolved inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor.
- Processed customer transactions accurately at cash register, ensuring smooth checkout process.
- Worked with team members to assess and fulfill inventory needs, supporting efficient stock management.
- Monitored product expiration dates for quality assurance.
- Provided support during store events and promotions.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Worked closely with management team to develop promotional strategies that increased sales.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
- Processed customer orders and payments with POS system or cash register.
- Verified prices on tags against price sheets for accuracy and updated tags as needed.
Cashier
McDonald's
Phoenix, Arizona
11.2013 - 02.2016
- Processed customer orders using POS system, ensuring timely service during peak hours.
- Provided excellent customer service by addressing questions and concerns.
- Handled cash transactions accurately and securely, maintaining trust with customers during busy periods.
- Assisted team members during peak periods to ensure smooth operations.
- Restocked supplies and condiments to meet customer demand promptly.
- Followed food safety guidelines for handling and serving products consistently.
- Trained new employees on cashier procedures and customer interactions to enhance team readiness.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Processed customer payments quickly and returned exact change and receipts.
Warehouse Worker
State Logistics
Tolleson, Arizona
11.2013 - 01.2015
- Operated forklifts to efficiently transport goods, ensuring timely availability for order fulfillment.
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory by labeling and categorizing items, enhancing accessibility and reducing retrieval time.
- Maintained cleanliness and safety standards, contributing to a safe work environment and compliance with regulations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Worked with other departments to complete special projects.
Laundry Attendant
Western laundry mat
Avondale, Arizona
07.2012 - 10.2013
- Operated washers and dryers to ensure timely service for customers.
- Sorted, washed, and folded laundry items according to customer preferences.
- Maintained cleanliness and organization of laundry area and equipment.
- Assisted customers with machine usage, ensuring a smooth laundry experience.
- Monitored laundry machines for proper functioning, ensuring timely repairs and service.
- Managed inventory of detergents and supplies, facilitating uninterrupted operations.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Followed safety regulations while operating machinery.
- Removed lint from dryer screens after every load to prevent fire hazards.
- Took payment for completed services and issued receipts with cash register or POS system.
Cashier
Burger King
Avondale, Arizona
05.2010 - 07.2012
- Handled cash transactions and balanced the register at the end of shifts.
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
- Assisted customers with menu selections and provided product recommendations.
- Coordinated order modifications and special requests, enhancing overall customer satisfaction.
- Resolved customer inquiries and complaints professionally, fostering a positive customer experience.
- Trained new staff on order processing and customer service standards, improving team efficiency.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Maintained cleanliness and organization of the order-taking area throughout shifts.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05-2013
Skills
- Electronic health records
- Patient registration
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Appointment management
- Patient scheduling
- Front desk management
- Front desk operations
- Documentation
- Payment collection
- Microsoft office
- Typing and filing
- Telephone etiquette
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Communication skills
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Banner Health
08.2025 - Current
ER Registration Clerk
East Valley Er and Hospital
01.2023 - 04.2024
Housekeeper
Copper Springs
12.2022 - 12.2023
Intake Coordinator
Copper Springs
12.2022 - 01.2023
Receptionist
Copper Springs
12.2022 - 01.2023
Behavioral Technician
Copper Springs
12.2022 - 01.2023
Housekeeper
Banner Health
05.2022 - 12.2022
Housekeeper
Dignity Health
03.2020 - 04.2022
Grocery Clerk
Food City
01.2019 - 03.2020
Grocery Clerk
El Super Market
02.2016 - 12.2016
Cashier
McDonald's
11.2013 - 02.2016
Warehouse Worker
State Logistics
11.2013 - 01.2015
Laundry Attendant
Western laundry mat
07.2012 - 10.2013
Cashier
Burger King
05.2010 - 07.2012
High School Diploma -
Agua Fria High School