NHI PHAM
SAN DIEGO,CA
Summary
Motivated and detail-oriented healthcare professional with experience in medical assisting, patient care, customer service, and office administration. Skilled in managing patient intake, scheduling, insurance verification, Electronic Health Records (EHR), and front desk operations while providing compassionate and professional support in fast-paced environments. Brings strong leadership, communication, and problem-solving abilities developed through experience as a Salon Manager and Logistics Specialist. Dedicated to delivering excellent patient experiences, maintaining accuracy and confidentiality, and contributing positively to a healthcare team.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Receptionist
Revive Medical Spa
04.2026 - Current
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Streamlined patient intake processes, improving overall efficiency and client satisfaction.
- Trained new receptionists on office protocols and software systems to ensure consistent service quality.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Led promotional events, driving foot traffic and enhancing brand visibility in the community.
Medical Assistant
Dr. Robert Houghton Family Practitioner
01.2026 - Current
- Assisted with patient intake, verified demographic and insurance information, and accurately entered patient data into Electronic Health Records (EHR).
- Scheduled appointments, confirmed referrals and authorizations, and provided appointment reminders and follow-up communication to patients.
- Collected co-pays and payments while following HIPAA guidelines and office procedures for handling confidential information and cash transactions.
- Delivered excellent patient care and customer service by addressing patient concerns, supporting clinical staff, and maintaining efficient front office operations.
Logistics Specialist
United States Navy
01.2020 - 01.2025
- Maintained accurate documentation and data entry while coordinating schedules, shipments, and operational processes in high-pressure environments.
- Demonstrated strong attention to detail by verifying information, tracking records, and ensuring compliance with company procedures and deadlines.
- Communicated with multiple departments and customers to resolve issues, provide updates, and ensure efficient workflow operations.
- Managed sensitive information, processed reports, and handled administrative tasks with professionalism and accuracy.
Salon Manager
Glow nails Inc
01.2018 - 01.2020
- Managed daily front desk operations including client check-in/check-out, appointment scheduling, payment collection, and customer service in a fast-paced environment.
- Verified client information, maintained accurate records, handled cash transactions, and resolved customer concerns professionally and efficiently.
- Supervised staff operations while ensuring excellent communication, organization, and client satisfaction.
- Performed administrative duties such as data entry, filing, scanning documents, inventory tracking, and responding to customer inquiries.
Education
Bachelor of Science - Healthcare Administration
National University
06.2027
Medical Assistant - undefined
Concorde Career College
05.2026
Associate in Science - undefined
Portland Community College
06.2024
Skills
- Customer Service
- Scheduling
- Planning
- Quality assurance
- Excel, Word, Microsoft
- Patient care
- Teamwork
- Client relation
- Problem solving
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Compassionate
- Electronic medical records
- Electronic health records
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Administrative skills
- Verbal and written communication
Certification
- CPR
- Medical Assistant
- Forklift
- SE Equipment
- Hazmat training
- Junior sailor of the year
- Officer Candidate in 2024
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front Desk Receptionist
Revive Medical Spa
04.2026 - Current
Medical Assistant
Dr. Robert Houghton Family Practitioner
01.2026 - Current
Logistics Specialist
United States Navy
01.2020 - 01.2025
Salon Manager
Glow nails Inc
01.2018 - 01.2020
Associate in Science - undefined
Portland Community College
Medical Assistant - undefined
Concorde Career College
Bachelor of Science - Healthcare Administration
National University