Danna Espinoza Lobatos
Henderson
Summary
Results-driven retail sales professional with expertise in customer service and product knowledge. Achieved sales targets through effective communication and a deep understanding of customer needs. Enhanced store layout for improved product visibility and accessibility, fostering positive shopping experiences that boost customer loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Robertos Taco Shop
Henderson
09.2019 - 05.2026
- Handled cash, credit, and gift card payments securely and responsibly.
- Performed daily cash register reconciliations to ensure accuracy in funds.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Guided customers in menu selections and daily specials to enhance their dining choices.
- Addressed customer complaints professionally to improve overall dining satisfaction.
- Highlighted loyalty program benefits to boost customer engagement during sales interactions.
- Assisted management with additional responsibilities to enhance workflow.
- Trained new team members in cash register operation, stock procedures, and customer services.
Inbound and Outbound Warehouse Associate
Amazon
Las Vegas
09.2023 - 05.2024
- Packed customer orders for shipment, prepared pallets for delivery trucks, and loaded outgoing packages onto conveyor belts to facilitate timely dispatch.
- Packaged products for shipping according to company standards.
- Ensured accurate tracking of parcels to maintain up-to-date shipping records.
- Assisted with inventory counts, ensuring accuracy of records to support stock management.
- Collaborated with team members to meet daily operational goals.
- Ensured compliance with safety protocols during warehouse activities.
- Directed items using established routing schemes with computer-controlled keyboards and scanning equipment to enhance mail-sorting efficiency.
Sales Associate
Marshalls
Henderson
09.2020 - 01.2021
- Greeted customers and delivered exceptional customer service to foster positive a positive shopping environment.
- Assisted customers in locating merchandise and provided tailored product information to enhance shopping experience.
- Maintained organized sales floor and ensured products were well-stocked to support seamless customer access.
- Collaborated with team members to achieve daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Processed merchandise returns and exchanges according to company policy.
- Handled customer complaints in a professional manner.
- Managed fitting room areas and ensured cleanliness and orderliness.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Associate of Science - Cosmetology
Aveda Institute
Las Vegas, NV12-2022
High School Diploma -
Foothill High School
Henderson, NV05-2021
Skills
- Point of sale
- Cash handling
- POS system operation
- Cash register reconciliation
- Order processing
- Order fulfillment
- Inventory management
- Refund handling
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Retail merchandising
- Customer engagement
Languages
Spanish
Native/ Bilingual
Timeline
Inbound and Outbound Warehouse Associate
Amazon
09.2023 - 05.2024
Sales Associate
Marshalls
09.2020 - 01.2021
Cashier
Robertos Taco Shop
09.2019 - 05.2026
Associate of Science - Cosmetology
Aveda Institute
High School Diploma -
Foothill High School