Danna Garcia
2665 Canberra Ct,Tx
Summary
Dynamic insurance agent with proven expertise at La Familia Auto Insurance, excelling in client relations and persuasive negotiation. Skilled in policy writing and dedicated to enhancing customer satisfaction through tailored solutions, and recognized for building strong relationships and effectively managing account renewals, ensuring compliance and timely service delivery.
Offering a solid foundation in client relations and a strong desire to grow and excel in this environment. Brings the ability to quickly learn industry standards and effectively apply analytical and problem-solving skills. Ready to use and develop communication and organizational skills in the role. Personable and dedicated with a knack for understanding client needs and delivering tailored solutions. Possesses foundational risk assessment and policy management knowledge, coupled with strong communication and organizational skills. Committed to providing exceptional service that enhances customer satisfaction and builds lasting relationships.
Overview
3
3
years of professional experience
Work History
Insurance Angent
La Familia Auto Insurance
10.2024 - 04.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Cash Register Clerk/Retail Store Associate
Aerie By American Eagle
08.2024 - 10.2024
- Assisted in training new cashiers, sharing best practices for efficient and effective cash handling procedures.
- Stayed up-to-date on store policies and procedures to provide consistent information when assisting customers with inquiries or concerns.
- Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
- Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
- Streamlined checkout process through regular maintenance of point-of-sale equipment, minimizing downtime caused by technical issues.
- Contributed to a positive work environment through teamwork, open communication, and proactive problem-solving with colleagues.
- Handled returns and exchanges with professionalism, ensuring customer satisfaction while adhering to store policies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier/Customer Service Representative
Walmart
03.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Restaurant Hostess
Chamas Do Brazil
10.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Trimble Tech High School
Fort Worth, TX06-2024
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client relations
- Account management
- Policy writing
- Policy adjustment
- Sales reporting
- Persuasive negotiation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Angent
La Familia Auto Insurance
10.2024 - 04.2025
Cash Register Clerk/Retail Store Associate
Aerie By American Eagle
08.2024 - 10.2024
Cashier/Customer Service Representative
Walmart
03.2023 - 10.2024
Restaurant Hostess
Chamas Do Brazil
10.2022 - 03.2023
High School Diploma -
Trimble Tech High School
Similar Profiles
STACY AGUILARSTACY AGUILAR
Bilingual Customer Service Representative at La Familia Auto InsuranceBilingual Customer Service Representative at La Familia Auto Insurance
Gethsemani CaroGethsemani Caro
Insurance Sales Manager at La Familia Auto InsuranceInsurance Sales Manager at La Familia Auto Insurance
Elizabeth CamposElizabeth Campos
Office Manager at La Familia Auto InsuranceOffice Manager at La Familia Auto Insurance