Danna Katherine Munoz
Staten Island,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Sunbelievable
Staten Island, NY
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Fostered a welcoming atmosphere that encouraged first-time visitors to become loyal patrons of the salon.
- Conducted regular equipment maintenance checks to ensure proper functioning and compliance with safety regulations.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Associate
Amazon
Staten Island, NY, USA
10.2021 - 10.2022
- Selected specific items for customers while employing a variety of techniques to select up to 500 items every hour
- Counted products and maintained inventories, to ensure that every single product was successfully delivered to customers
- Monitored mistakes made by other associates, spoke with them, and ensured that people understood how to do their job successfully so that orders could be sent to customers on time
- Demonstrated ability to work both autonomously and within groups.
- Worked effectively in fast-paced environments
- Executed tasks with strict adherence to set deadlines.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Front Desk Assistant Intern
Nicotra Group
Staten Island, NY, USA
06.2020 - 09.2021
- Maintained clean and organized front desk areas to uphold polished company image
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Answered multi-line phone system and enthusiastically greeted callers
- Established administrative work procedures to track staff's daily tasks
Front Desk Receptionist
Nail Essence
Staten Island, NY, USA
02.2018 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
- Maintained confidentiality of sensitive data to protect customer and business information
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Sorted and delivered mail and packages upon arrival to correct staff members and departments
- Handled assignments independently with good judgement and critical thinking skills
Education
Nursing Assistant
New Millennium Training Center
Staten Island, NY2024
Some College (No Degree) - Fashion Business Management
Fashion Institute of Technology
New York, NY06.2020
Skills
- Project Schedule Coordination
- Effective Planning
- Bilingual in Spanish and English
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Organizing Supplies
- Customer Satisfaction
- Hospitality services
- Excellent communication
- Problem-solving skills
Timeline
Front Desk Assistant
Sunbelievable
01.2024 - Current
Associate
Amazon
10.2021 - 10.2022
Front Desk Assistant Intern
Nicotra Group
06.2020 - 09.2021
Front Desk Receptionist
Nail Essence
02.2018 - 04.2020
Some College (No Degree) - Fashion Business Management
Fashion Institute of Technology
Nursing Assistant
New Millennium Training Center