Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danna Keene

Louisville,KY

Summary

Level-headed Medical Professional committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant Extern

Nephrology Associates Of Kentuckiana
03.2025 - 06.2025
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments and tests to coordinate patient care.
  • Performed medical chart reviews to confirm accuracy and completeness.

Healthcare Billing Specialist

LHC Group
03.2023 - 02.2025
  • Reduced claim denials by thoroughly reviewing medical documentation and ensuring accurate coding practices.
  • Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
  • Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
  • Coordinated closely with collections agencies as necessary to resolve unpaid account balances while maintaining professionalism and discretion throughout the process.

AR Billing Specialist

Volare Healthcare
05.2021 - 01.2023
  • Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts, approximately 60+ daily invoices resolved.
  • Sustained a high level of professionalism when dealing with sensitive financial matters.
  • Demonstrated adaptability during periods of high volume or increased workload demands without sacrificing accuracy or efficiency in task completion.
  • Supported internal audit initiatives, providing thorough documentation of AR activities as requested for review purposes.

Administrative Assistant

LifeSpring Health Systems
06.2019 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

Diploma in Medical Assisting - Medical Assistant

MedQuest College
10400 Linn Station Rd
06-2025

Skills

  • Data entry and documentation
  • Vital signs monitoring
  • HIPAA compliance
  • Active listening
  • Healthcare customer service
  • Phlebotomy techniques
  • Immunization administration
  • Medical equipment operation
  • Medical billing and coding

Certification

  • American Heart Association - Basic Life Support (CPR and AED) - March 2025
  • Toward The Heart - Naloxone Certification - April 2025

Timeline

Medical Assistant Extern

Nephrology Associates Of Kentuckiana
03.2025 - 06.2025

Healthcare Billing Specialist

LHC Group
03.2023 - 02.2025

AR Billing Specialist

Volare Healthcare
05.2021 - 01.2023

Administrative Assistant

LifeSpring Health Systems
06.2019 - 01.2022

Diploma in Medical Assisting - Medical Assistant

MedQuest College

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