Mia Duncan
New Orleans,LA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant Extern
Dr. Henry Evans Family Practice
12.2012 - 02.2013
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
- Monitored patient stability by checking vital signs and weight
- Measured urine specimens and delivered to laboratory
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis.
Medical Assistant
Ochsner Health System
09.2019 - Current
- Welcomed patients and inquired about wellbeing since last treatment.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Selected equipment for use in ultrasound setup according to specifications of examination.
- Escorted patients to examination rooms and documented medical histories.
- Communicated with patients by phone and via written correspondence.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Educated patients about medications, procedures and physician's instructions.
Patient Care Technician
West Jefferson Hospital
04.2018 - 06.2019
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique
- Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
Cocktail Server
Boomtown Casino
11.2016 - 04.2018
- Aligned behaviors with local, state and federal alcohol regulations by thoroughly checking identification prior to serving
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security
- Performed with professionalism and focus on quality at all times
Cocktail Server
Harrah's Casino
07.2015 - 08.2016
- Maintained accurate cash handling practices while efficiently serving customers
- Recommended and served alcoholic beverages to patrons during high-volume shifts
- Aligned behaviors with local, state and federal alcohol regulations by thoroughly checking identification prior to serving
- Took drink orders from tables and bar area and relayed to bartenders
- Performed with professionalism and focus on quality at all times
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Pharmacy Technician
Walgreens
07.2005 - 07.2015
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Reviewed and verified customer information and insurance provider information.
Education
Medical Assisting
Blue Cliff College
Metairie, LA04.2013
High School Diploma -
John Mc Donogh High School
New Orleans, LA05.2000
Skills
- HIPAA compliance
- Documentation procedures expert
- Medical terminology knowledge
- Detail-oriented
- Clinical applications
- Data entry
- Patient scheduling
- Medical billing
- Vital sign monitors
- Proper sterilization techniques
- Stocking supplies
- Lab equipment setup
- Understands mobility assistance needs
- Venipuncture and phlebotomy
- Advanced anatomy knowledge
- Preparing specimens and samples
- Diagnostic procedures
- Electrocardiography (EKG)
- Phlebotomy
- Foley catheters
- Communicating with patient families
- Specimens collection and processing
- Medical office procedures
- Clinical documentation
Certification
- CPR certified through American Heart Association
Timeline
Medical Assistant
Ochsner Health System
09.2019 - Current
Patient Care Technician
West Jefferson Hospital
04.2018 - 06.2019
Cocktail Server
Boomtown Casino
11.2016 - 04.2018
Cocktail Server
Harrah's Casino
07.2015 - 08.2016
Medical Assistant Extern
Dr. Henry Evans Family Practice
12.2012 - 02.2013
Pharmacy Technician
Walgreens
07.2005 - 07.2015
High School Diploma -
John Mc Donogh High School
- CPR certified through American Heart Association
Medical Assisting
Blue Cliff College
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