DANNA LIU
Fountain Valley,CA
Summary
Hello, my name is Danna Liu—I am committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Qin West Noodle
Los Angeles, CA
06.2022 - 02.2023
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Front Desk Receptionist
Sun Imaging
Rosemead, CA
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Collected room deposits, fees, and payments
Front Desk Assistant
Icom Tech, 16972
12.2019 - 04.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques
- Delivered clerical support by handling a range of routine and special requirements
- Systems that boosted efficiency and organization
- Used internal software to process reservations, check-ins, and check-outs
Barista
Quickly
02.2020 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service.
Education
Bachelor Of Business - Accounting And Business Management
California State University - Los Angeles
Los Angeles, CA06.2024
Skills
- Customer Needs Assessments
- Billing and Payment Processing
- Credit Card Transaction
- Processing
- Soft Drink Service
- Restocking Items
- Guest Satisfaction
Timeline
Restaurant Waiter
Qin West Noodle
06.2022 - 02.2023
Front Desk Receptionist
Sun Imaging
01.2022 - 09.2022
Barista
Quickly
02.2020 - 12.2021
Front Desk Assistant
Icom Tech, 16972
12.2019 - 04.2022
Bachelor Of Business - Accounting And Business Management
California State University - Los Angeles