Wyatt Graham
Honey Brook,PA
Summary
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Honey Brook Golf Course
Honey Brook, PA
10.2019 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed over 25 tables of 4 per day
- Increased sales by 10%
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cashier
Hartz Natural Foods
Elverson, PA
01.2018 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed over 50 customers per day
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree - Marketing
West Chester University of Pennsylvania
West Chester, PA05.2025
High School Diploma -
Twin Valley High School
Elverson, PA07.2021
Skills
- Customer Service and Rapport
- High-Volume Dining
- Billing and Payment Processing
- Food and Beverage Service
- Team Player
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Specials Promotion and Upselling
- Customer Needs Assessments
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Affiliations
- American Marketing Association
Certification
- Licensed alcohol and food server - Since 2021
Timeline
Restaurant Waiter
Honey Brook Golf Course
10.2019 - Current
Cashier
Hartz Natural Foods
01.2018 - 03.2020
No Degree - Marketing
West Chester University of Pennsylvania
High School Diploma -
Twin Valley High School
- Licensed alcohol and food server - Since 2021
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