Danna Mercy
Lake Worth,FL
Summary
A qualified server captain, excelling in sales expertise and guest engagement. Enhanced team efficiency through effective delegation and training, while consistently upselling premium menu items. Recognized for reliability and strong work ethic, fostering a collaborative environment that elevated service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server Captain
Nobu
Manalapan, FL
09.2024 - Current
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Boosted overall efficiency by effectively delegating tasks among team members.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Increased teamwork amongst servers through consistent communication and support during shifts.
Server
The Breakers
Palm Beach, FL
01.2022 - 04.2024
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Biochemistry
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Sales expertise
- Menu presentation
- Service prioritization
- Guest Engagement
- Reliable and Responsible
- Quality Control
- Suggestive Selling
- High Energy and Stamina
- Multitasking
- Reliability
- Adaptable and Flexible
- Organizational Skills
- Strong Work Ethic
Timeline
Server Captain
Nobu
09.2024 - Current
Server
The Breakers
01.2022 - 04.2024
Bachelor of Science - Biochemistry
Florida Atlantic University