Richard Bravata
Odessa,FL
Overview
21
21
years of professional experience
Work History
Server Captain
Eddie V's Prime Seafood
11.2015 - Current
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server Manager
Teds Montana Grill
01.2009 - 11.2015
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positive manner and offered appreciation tokens to build customer loyalty.
- Run the shift as the head server and then close the restaurant as the closing manager.
Camera Crew Member
ESPN
08.2010 - 01.2012
- As part of the camera crew for ESPN I would run cables through out numerous football stadiums the day before a game and would break down all the cables at night after the game had concluded.
- During the game would consist of running up and down the sidelines to be in position to capture that perfect shot, all while making sure not to miss a thing.
- Post game would consist of setting up and recording post game press conferences.
Key Holder
Ruby Tuesday
05.2007 - 05.2009
- Started as a host, worked up through the rankings, from server to bartender to the onsite manager.
- Really developed my love for sales and hospitality
Grocery Associate
Publix
01.2003 - 05.2005
Education
Associate of Arts - Hospitality
Florida State University
Tallahassee, FL05.2007
High School Diploma -
Gaither High School
Tampa, FL05.2005
Skills
- Customer Needs Assessments
- Customer Satisfaction
- Guest Relations Management
- Employee Development
- Sales Techniques
- Attention to Detail
- Willingness to Learn
- Leadership
Timeline
Server Captain
Eddie V's Prime Seafood
11.2015 - Current
Camera Crew Member
ESPN
08.2010 - 01.2012
Server Manager
Teds Montana Grill
01.2009 - 11.2015
Key Holder
Ruby Tuesday
05.2007 - 05.2009
Grocery Associate
Publix
01.2003 - 05.2005
Associate of Arts - Hospitality
Florida State University
High School Diploma -
Gaither High School
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