Summary
Work History
Overview
Education
Work Availability
Skills
Quote
Timeline
Generic
Stephanie Moses

Stephanie Moses

Atlanta,GA

Summary

Organized Servers with experience in Elegant restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Work History

Server Captain

State Farm Arena
Atlanta, GA
09.2019 - 11.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Suite Server

Sofi Stadium
Los Angeles, CA
08.2021 - 10.2022
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Garnished completed orders and arranged foods to please customers.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Party Coordinator

Party Staff Inc,
City Of Los Angeles, CA
06.2021 - 10.2022
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Organized, coordinated and deployed Wedding events while focusing on delivering superior customer service.
  • Selected and ordered décor and event materials.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Host

Mercedes-Benz Stadium
Atlanta, GA
08.2016 - 04.2020
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Overview

9
9
years of professional experience

Education

Associate of Arts - Business Administration And Management

UEI College -
Jonesboro, GA
06.2020

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

  • Customer Service
  • Age Verification
  • Billing and Payment Processing
  • Cool Under Pressure
  • Cleaning and Sanitizing
  • Server Improvements
  • Transactions and Cash Handling
  • Warm and Friendly
  • Customer Satisfaction
  • Table Setting and Placement
  • Customer Needs Assessments
  • Quality Control

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Suite Server

Sofi Stadium
08.2021 - 10.2022

Party Coordinator

Party Staff Inc,
06.2021 - 10.2022

Server Captain

State Farm Arena
09.2019 - 11.2022

Host

Mercedes-Benz Stadium
08.2016 - 04.2020

Associate of Arts - Business Administration And Management

UEI College -

Similar Profiles

CREATE PROFILE
Stephanie Moses