Alejandra Ramírez
Los Angeles,CA
Summary
Accomplished Manager and Server Captain with a proven track record at Guelaguetza, enhancing customer satisfaction and streamlining operations. Expert in team management and food safety compliance, I excel in fostering positive patron relationships and leading teams to exceed service goals. Skilled in problem-solving and staff supervision, my leadership significantly boosts team productivity and dining experience quality.
Overview
8
8
years of professional experience
Work History
Server Captain
Mama Por Dios
05.2021 - Current
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
- Assisted in the creation of daily specials, collaborating with chefs to develop unique menu offerings.
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Managed server team for efficient table coverage and optimal dining experience.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Manager
Guelaguetza
06.2016 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School -
Evans Community Adult School
Los Angeles, CAUNAM
México CitySkills
- Strong multitasking
- Exceptional leadership
- Team Management
- Food Safety Compliance
- Staff Scheduling
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Staff Supervision
- Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Server Captain
Mama Por Dios
05.2021 - Current
Manager
Guelaguetza
06.2016 - 05.2021
High School -
Evans Community Adult School
UNAM