Hi, I’m
Julie Buelna
Customer Service/Hospitality
Dallas,TX
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, dedicated to exceptional customer service and building positive guests relationships. Highly effective in diffusing volatile guests situations and remaining cool under pressure.
Overview
15
years of professional experience
Work History
III Forks
Server Captain
11.2017 - 05.2020
Job overview
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Romanos Macaroni Grill
Server
09.2015 - 09.2017
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Salon Boutique AcadamyAddison, TX
Certification / State License from Make-Up Artistry/ Aesthetics
09.2015
Skills
- Customer Satisfaction
- Positive and Friendly Attitude
- Cool Under Pressure
- Anticipating Guest Needs
- Leadership
- Billing and Payment Processing
- Customer Needs Assessments
- Wine Service
- POS Systems Operations
- Credit and Cash Transactions
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server Captain
III Forks
11.2017 - 05.2020
Server
Romanos Macaroni Grill
09.2015 - 09.2017
Salon Boutique Acadamy
Certification / State License from Make-Up Artistry/ Aesthetics
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