Danna Riggins
Recovery Navigator
Nashville,TN
Summary
Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge. Diligent recovery professional works effectively both in office or field to conduct in-depth investigationsalation techniques and non-confrontational recovery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RECOVERY NAVIGATOR SPECIALIST
Buffalo Valley Inc
Nashville
08.2021 - Current
- Contact clients in person, by phone, or in writing to ensure they have completed required or recommended actions
- Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community
- Identify or contact members of high-risk or otherwise targeted groups, such as members of minority populations, low-income populations, or pregnant women
- Identify the particular health care needs of individuals in a community or target area.
CUSTOMER SERVICE SPECIALIST
Waffle House
Nashville, TN
09.2018 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Solicit sales of new or additional services or products.
CUSTOMER SERVICE, Taco Bell
Nashville, TN
09.2017 - 09.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Carry food supplies, equipment, and utensils to and from storage and work areas.
Customer Service Specialist
Lowe's
Dyersburg, TN
03.2010 - 03.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science (B.S) - Business Administration
Southern New Hampshire University
Hooksett, NH08.2022
Associate of Science - Business Management
Nashville State Community College
Nashville, TN05.2021
Skills
- Group Facilitation Support
- Disaster Recovery
- Community Services Coordination
- Recovery Coaching
- Crisis Situations
- Treatment Options
Certification
- CPRS
- CPR
Timeline
RECOVERY NAVIGATOR SPECIALIST
Buffalo Valley Inc
08.2021 - Current
CUSTOMER SERVICE SPECIALIST
Waffle House
09.2018 - Current
CUSTOMER SERVICE, Taco Bell
09.2017 - 09.2018
Customer Service Specialist
Lowe's
03.2010 - 03.2015
Bachelor of Science (B.S) - Business Administration
Southern New Hampshire University
Associate of Science - Business Management
Nashville State Community College
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