Danna Salgado
Roslyn Heights,NY
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
2
2
years of professional experience
Work History
Store Manager
Yrndj Souvenirs
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
No Degree - Biomedical Sciences
SUNY, Farmingdale
Farmingdale, NY06-2027
High School Diploma -
Roslyn High School
Roslyn Heights, NY06-2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Employee training
- POS systems
- Staff management
- Staff supervision
- Sales expertise
- Accurate cash handling
- Retail sales techniques
- Customer response
- Strategic planning
- Sales professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Store Manager
Yrndj Souvenirs
06.2023 - Current
No Degree - Biomedical Sciences
SUNY, Farmingdale
High School Diploma -
Roslyn High School
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