Danna Paola Lino
TUCSON,AZ
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service
Telvista
06.2023 - 02.2024
- Developed customer service scorecards to measure customer service performance.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Met customer service objectives by providing superior customer service to Spanish / English speaking customers.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ 05.2001 -
Skills
Highly skilled in delegating tasks, team building, and excellent customer service skills
Well versed in Microsoft Office Word, Excel, PowerPoint, Outlook, and Internet
Fluent in Spanish (bilingual)
Displays excellent time management with attention to detail
Effective planning, organizational, communication, presentation and enter personal skills
Timeline
Customer Service
Telvista
06.2023 - 02.2024
High School Diploma -
Sunnyside High School
05.2001 -