Danna Garcia
Murrieta,CA
Summary
Highly resourceful professional with extensive experience in managing service and sales operations. Demonstrates a proven track record in customer acquisition management and lead generation, consistently exceeding sales quotas. Excels in building strategic customer relationships and driving business growth through compassionate and emotionally intelligent interactions. Known for strong problem-solving skills and a positive, team-oriented approach to achieving objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Consumer Safety Technology
10.2023 - 01.2024
- In-bound and out-bound calls to and from prospective customers (B2C) as well as B2B
- Upsell additional products that serve the customers' unique needs
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Evaluates the quality and handling of calls and documents key trends/behaviors for management review
- Highly motivated, goal oriented, commission with a passion for driving business growth
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Mobile Retail Expert
T-Mobile
10.2019 - 04.2023
- Led product demonstrations tailored to the specific needs of prospective clients, effectively driving sales growth and enhancing customer satisfaction
- Experience in managing entertainment clients throughout the funnel with a deep understanding of their challenges and objectives
- Successfully managed a dynamic sales pipeline, prioritizing and navigating deals to meet sales goals
- Led as sales floor lead Ability to proactively troubleshoot and problem-solve quickly and through the proper escalation channels
- Conducts audits to measure adherence and compliance within organizational regulatory guidelines using designated software
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Maintained up-to-date knowledge of industry trends, new devices, and emerging technologies to provide informed guidance to customers.
- Mentored junior team members on best practices for sales techniques, client engagement, and product knowledge.
- Trained and supported sales force with closing deals.
Sales Representative, Customer service
Primal Management
07.2019 - 09.2019
- Successfully developed and managed strategic customer relationships
- Demonstrated independent initiative by single handedly exceeding two months of sales quotas
- Analyzed customer needs and crafted tailored solutions resulting in an increased customer retention rate of 25%
- Completed sales cycle for orders, generated new leads, consulted with clients, and maintained customer databases to ensure accurate sales records
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Science -
12-2023
Associate of Arts -
08-2021
Skills
- Team Management
- Sales Strategies
- Sales Analysis
- Problem-solving abilities
- Project Management
- Negotiation
- Customer retention strategies
- Call quality resolution
- Strategic prospecting
- CRM software proficiency
- Microsoft Suite
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative - Consumer Safety Technology
10.2023 - 01.2024
Mobile Retail Expert - T-Mobile
10.2019 - 04.2023
Sales Representative, Customer service - Primal Management
07.2019 - 09.2019
- Certified TEFL Teacher, International TEFL Academy-150 hours of coursework and 20 hours of student teaching practicum.-December 2021
- First Aid/CPR Certified
Arizona State University - Bachelor of Science,
Palomar College - Associate of Arts,
Accomplishments
- Exceeded Sales Quotas: At Consumer Safety Technology, leveraged negotiation skills and product expertise to exceed sales quotas, demonstrating stable and goal-oriented approach.
- Increased Sales Volume by 30%: At T-Mobile, led product demonstrations tailored to client needs, driving a 30% increase in sales volume through compassionate and team-oriented leadership.
- Achieved 114% of Quota: At Primal Management, independently exceeded sales quotas by 114%, showcasing emotionally intelligent and sincere customer relationship management.
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