Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regulatory Liaison
Consumer Safety Technology - Intoxalock
08.2005 - Current
Successfully communicated with entities inside and outside of business.
Solved conflicts and addressed issues that occurred between other entities and business.
Monitored, communicated and coordinated objectives of Intoxalock.
Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Have worked in other departments within Intoxalock. Started in Customer Service, moved to sales, promoted to Sales Manager and then moved to Compliance.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls, IA
05.1978
Skills
Policy and Procedure Implementation
Legal Requirements
Issue Resolution
Team Support
Report Exceptions
Collaborative Relationships
Operational Improvements
Complex Problems Analysis
Data Communications
Report Generation
Data Analysis
Attendance Guidelines
Verbal and Written Communication
Organizational Standards
Leadership
Business Growth
Improvement Plans
Company Policy Compliance
Improvement Recommendations
Status Updates
External Communications
Reporting
Workflow Processes
Troubleshoot Service Issues
Customer Experience
Customer Satisfaction
Certification
Completed: Robert F Borkenstein Course on Alcohol and Highway Safety: Testing, Research and Litigation
Timeline
Regulatory Liaison
Consumer Safety Technology - Intoxalock
08.2005 - Current
High School Diploma -
Cedar Falls High School
Completed: Robert F Borkenstein Course on Alcohol and Highway Safety: Testing, Research and Litigation
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