D’ANNDRA LE BLANC
Multifaceted Professional
Bayonne,NJ
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Client specialist/ E-commerce
Tory Burch
04.2021 - Current
- Usage of over 10+ commerce systems
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Cross-trained and provided back up for customer service managers.
- Handled over 150 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Maintained up-to-date knowledge of product and service changes.
- Conducted case management activities and services with multidisciplinary team.
- Increased efficiency and team productivity by promoting operational best practices with new hires.
Sales Associate Team Leader
Pandora Jewelry
11.2017 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Prepared large cash deposits with zero discrepancies.
- Tracked stock using company inventory management software.
- Solved customer challenges by offering relevant products and services.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Prepared merchandise for sales floor by pricing or tagging.
Youth Mentor
Raritan Bay Medical Center
09.2015 - 09.2019
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Color Consultant
Sephora
10.2013 - 01.2018
- Developed key client relationships by providing design and makeup solutions that met the client's needs and budgets without compromising quality or design intent.
- Developed team communications and information for meetings to express business goals and expectations.
- Used Color ID and related software to store and retrieve color data.
- Demonstrated products to help customers try out offerings before making purchases.
- Surpassed sales goals through implementation of effective marketing strategies.
Survivor Advocate
Jahajee Sisters
Queens , NY
05.2021 - Current
- Helped social workers build, coordinate and lead programs supporting individuals with Domestic Violence and Socio-Economic concerns.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Coordinated referrals and direct support for survivors or those in need.
- Spoke with at risk groups to expand community engagement and program outreach.
- Planned and delivered numerous activities and special events for programs and services.
Education
Associates of Arts - Criminal Justice
Berkeley College
New York, NY 01.2017 - 01.2020
BBA - Fashion Merchandising
Berkeley College
New York, NY 01.2020 - 11.2021
Skills
Self-Motivated
Critical Thinking
Teamwork and Collaboration
SAP expertise
Project Management
Performance Evaluations
Cross-functional communications
Microsoft Suite
Report preparation
Staff education and training
CRM
Administrative support
POS systems expert
Merchandising displays
Fashion industry knowledge
Marketing Strategies
Inventory management
Organization
Customer Service
Timeline
Survivor Advocate
Jahajee Sisters
05.2021 - Current
Client specialist/ E-commerce
Tory Burch
04.2021 - Current
BBA - Fashion Merchandising
Berkeley College
01.2020 - 11.2021
Sales Associate Team Leader
Pandora Jewelry
11.2017 - 12.2019
Associates of Arts - Criminal Justice
Berkeley College
01.2017 - 01.2020
Youth Mentor
Raritan Bay Medical Center
09.2015 - 09.2019
Color Consultant
Sephora
10.2013 - 01.2018