Adriana Merida
Los Angeles,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
E-Commerce Specialist
Zink Color Inc.
Monterey Park, CA
12.2016 - Current
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Educated and engaged customers through product demonstrations via video software.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders, credits and tracked returns.
Sales Associate/Receptionist
A&A Jewelry Supply
Los Angeles, CA
11.2003 - 02.2009
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
01.2016 - 06.2016
Skills
Inventory coordination
Self-Motivated
Data Entry
Inbound and outbound calling
Data Management
Customer Service
Certification
CNA - Certified Nurse Assistant
Timeline
E-Commerce Specialist - Zink Color Inc.
12.2016 - Current
CNA - Certified Nurse Assistant
08-2016
East Los Angeles Skills Center - High School Diploma,
01.2016 - 06.2016
Sales Associate/Receptionist - A&A Jewelry Supply
11.2003 - 02.2009