Miguel Salgado
Lenexa,KS
Summary
Dynamic E-Commerce Specialist and seasoned Sales Manager with a proven track record at Cellular Sales Verizon, enhancing team performance and boosting sales. Skilled in building lasting client relationships and adept in strategic planning, I excel in teamwork and collaboration, consistently achieving sales targets and fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
Work History
E-Commerce Specialist
Brick Yard Findz
03.2010 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
Sales Manager
Blast It Clean
03.2021 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Area Sales Manager
Cellular Sales Verizon
03.2020 - 03.2021
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Implemented systems and procedures to increase sales.
- Led sales region to increase sales and boost team morale.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
Sales Events Coordinator
Cellular Sales Verizon
03.2014 - 03.2020
- Improved client satisfaction rates by providing exceptional onsite support during sales events, addressing issues promptly and professionally.
- Implemented creative promotional materials that generated interest among potential attendees, leading to increased registrations.
- Trained sales teams on event strategies and tactics to increase overall effectiveness in promoting products during events.
- Negotiated contracts with vendors and venues for optimal pricing and services, resulting in significant cost savings for the organization.
- Managed budgets for multiple events, ensuring cost-effective planning and execution to meet financial goals.
- Handled post-event follow-up tasks such as sending out thank you emails and conducting surveys to gather valuable attendee feedback for future improvements.
- Ensured smooth execution of all event activities by creating detailed timelines and assigning responsibilities to appropriate team members.
- Coordinated successful sales events by collaborating with cross-functional teams, including marketing, operations, and product management.
- Organized logistics details such as travel arrangements and accommodations for staff attending out-of-town sales events.
- Enhanced brand visibility at trade shows by designing visually appealing booth displays that effectively showcased company products.
- Analyzed post-event data to identify areas of improvement for future planning and optimization of event performance.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented protocols and procedures to effectively manage planning process.
- Analyzed event costs to identify areas of improvement and cost savings.
- Coordinated travel and accommodations for event attendees.
Sales Manager
Cellular Sales Verizon
02.2011 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Education
High School Diploma - High School Curriculum
FSHS
Fort Scott, KSAssociate Of Arts And Sciences - Art And Science
FSCC
Fort Scott, KSSkills
- Customer Support
- Order Fulfillment
- Search Engine Optimization
- Product Listing Optimization
- Payment Processing
- Fraud prevention
- Shipping coordination
- Promotions planning
- Performance reporting
- Client Relationship Development
- Inventory Management
- Customer database management
- Shipping management
- Inventory Coordination
- Retail knowledge
- Sales expertise
- Written Communication
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Relationship Building
- Team building
- Self Motivation
- Goal Setting
- Professionalism
- Adaptability
- Visual Merchandising
Timeline
Sales Manager
Blast It Clean
03.2021 - 03.2022
Area Sales Manager
Cellular Sales Verizon
03.2020 - 03.2021
Sales Events Coordinator
Cellular Sales Verizon
03.2014 - 03.2020
Sales Manager
Cellular Sales Verizon
02.2011 - 03.2014
E-Commerce Specialist
Brick Yard Findz
03.2010 - Current
High School Diploma - High School Curriculum
FSHS
Associate Of Arts And Sciences - Art And Science
FSCC