MICROSOFT OFFICE SUITE
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Danielle Lippincott
Metamora,MI
Work Preference
Summary
Resourceful professional known for high productivity and efficient task completion. Skilled in digital marketing strategies, e-commerce analytics, and customer relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
29
29
years of professional experience
Work History
E-Commerce Specialist
Self Employed
Metamora, MI
01.2012 - Current
- Execute inventory management tasks, including organizing stock and labeling shelves according to a custom system.
- Arrange product displays to enhance visual appeal for striking photography.
- Create accurate listings featuring detailed descriptions, quality images, and competitive prices.
- Respond swiftly to customer inquiries to maintain satisfaction.
- Utilize strong verbal communication skills to effectively engage customers and highlight product features.
- Negotiate pricing and terms with buyers to finalize sales transactions.
- Process sales transactions, managing cash, peer-to-peer, and credit card payments efficiently.
- Maintain high customer feedback ratings through prompt, courteous interactions.
Caregiver
Hildegard Lippincott
Rochester, USA
11.2011 - 10.2020
- Provided round-the-clock care, ensuring the physical, emotional, and psychological well-being of the family member by managing daily activities, hygiene, and personal care needs.
- Administered medications accurately, adhering to prescribed schedules and dosage instructions, while maintaining detailed records of medication administration and any observed side effects.
- Executed a customized physical therapy regimen, collaborating with healthcare professionals to improve the family member's mobility and overall physical health, resulting in noticeable improvements in their condition.
- Organized and scheduled medical appointments, therapy sessions, and follow-up visits, proactively communicating with healthcare providers and family members to ensure seamless coordination of care.
- Acted as the primary liaison between healthcare professionals and the family member, translating complex medical information into understandable terms, enabling the patient to make informed decisions about their care.
- Provided emotional support and companionship, creating a nurturing and comfortable environment that contributed to the family member's overall well-being and mental health.
- Prepared nutritious meals in accordance with dietary restrictions and preferences, promoting a healthy diet that supported the family member's specific medical needs.
- Maintained accurate and organized records, including medical charts, appointment logs, and daily care journals, facilitating effective communication and continuity of care among healthcare professionals and family members.
- Interviewed, hired, fired, paid, scheduled, and closely managed private health care workers to ensure the highest level of care was provided at all times once the family member entered hospice care.
Inventory Analyst
Meijer, Inc.
Oxford, USA
02.2001 - 04.2011
- Oversaw the entire inventory management process of assigned department(s), ensuring accurate stock levels through efficient tracking, monitoring, and replenishment strategies.
- Utilized historical sales data and market trends to forecast product demand, optimizing inventory levels and minimizing overstock and stockouts.
- Utilized advanced data analysis tools and software to analyze inventory performance, identifying trends, patterns, and opportunities for cost savings and efficiency improvements.
Photo Technician
Meijer, Inc.
Oxford, USA
02.2001 - 04.2011
- Delivered exceptional customer service by promptly and professionally handling incoming calls from clients, addressing inquiries, and resolving issues to ensure customer satisfaction.
- Demonstrated a deep understanding of photographic equipment, processes, and software, providing expert guidance and troubleshooting assistance to customers seeking technical support.
- Efficiently processed customer orders for photo prints, digital files, and related products, accurately documenting order details, specifications, and payment information.
- Conducted meticulous quality checks on printed photos and products to ensure they met the highest standards, rectifying any defects or discrepancies before delivery.
- Maintained a comprehensive knowledge of available photo products, services, and pricing, effectively cross-selling and upselling to meet customer needs and revenue targets.
- Oversaw photo lab supplies inventory management process, ensuring accurate stock levels through efficient tracking, monitoring, and replenishment strategies.
- Maintained, cleaned, troubleshot, and provided level one repairs of all photo lab equipment to ensure customer orders could be completed promptly and with the highest quality.
Customer Service Manager
Petsmart, Inc.
Rochester Hills, USA
06.1997 - 09.2000
- Led a team of customer service associates to consistently deliver exceptional service, ensuring pet parents received personalized assistance and support with their needs and inquiries.
- Efficiently managed high volumes of incoming calls, addressing customer questions, resolving concerns, and providing guidance on pet care, product recommendations, and store policies.
- Effectively managed and supervised multiple store departments, including pet care, grooming, training, and retail sales, ensuring each department met and exceeded performance targets.
- Recruited, trained, and mentored customer service and department staff, fostering a positive and motivated work environment, resulting in improved employee morale and productivity.
Education
Associate of Arts - Liberal Arts
Oakland Community College
Auburn Hills, MI06-2016
Certificate of Technical Studies - Medical Assisting
Ross Medical Education Center
Flint, MI10-2006
Skills
- Customer service
- High-volume calls
- Inventory management
- E-commerce marketing
- Product listing optimization
- Sales negotiation
- Visual merchandising
- Team leadership
- Problem solving
- Effective communication
- Returns management
- Customer support
- Payment processing
- Online merchandising
- Promotions planning
- Website maintenance
- Active listening
- Interpersonal communication
- Point-of-sale system
- Organizational skills
- Teamwork and collaboration
- Professionalism
- Multitasking capacity
- Performance metrics evaluation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
GOOGLE OFFICE SUITE
INVENTORY MANAGEMENT
CRM SOFTWARE
Timeline
E-Commerce Specialist
Self Employed
01.2012 - Current
Caregiver
Hildegard Lippincott
11.2011 - 10.2020
Inventory Analyst
Meijer, Inc.
02.2001 - 04.2011
Photo Technician
Meijer, Inc.
02.2001 - 04.2011
Customer Service Manager
Petsmart, Inc.
06.1997 - 09.2000
Associate of Arts - Liberal Arts
Oakland Community College
Certificate of Technical Studies - Medical Assisting
Ross Medical Education Center