Microsoft Office
Cassie Jones
Bentonville,AR
Summary
Adept E-Commerce Specialist with over 20 years of experience at Hook & Hanger and The Charmed Child, excelling in customer engagement and brand promotion. Mastered cross-selling on various online platforms, significantly enhancing customer retention and competitive edge. Demonstrates exceptional social media marketing skills and a keen eye for pricing strategy, ensuring market leadership.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
E-Commerce Specialist
Hook & Hanger
12.2023 - Current
- Utilize analytic tools to optimize product listings, search engines to increase visibility, and improve customer experience.
- Gained expertise in pricing resale clothing through hands-on study and analysis.
- Process/track orders to verify on-time delivery.
- Manage financial tracking, inventory coordination.
- Performed all high-quality images photography utilizing natural and artificial lighting to capture desired images and maintain quality. Focus on excellent product presentation, edits listings on multiple platforms.
Children's Online Handmade Clothing Designer
The Charmed Child
10.2003 - 12.2023
- Built a longtime, established brand with a high level of repeat customers for over 20 years.
- Managed day-to-day business operations from shipping, marketing, photography, customer service/retention, fabric design, bookkeeping, processing large volumes of one of a kind designs handmade by myself.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Travel Planner
Magical World Vacations
04.2017 - 12.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for individuals, families, and special needs clients.
- Supervised payments via credit and debit cards: handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
High School Diploma -
Karns High School
Knoxville, TN 08.1992 - 05.1995
Bachelor of Arts - Education With A Focus On Multicultural Studies
University of Tennessee
Knoxville, TN 08.1995 - 05.1999
Coursework - MS Program-Audiology & Speech Pathology
University of Tennessee
Knoxville, TN 08.1999 - 05.2000
Skills
- Cross-selling on multiple Online platforms
- Customer Service/Engagement/Retention
- Social Media Marketing & Trend tracking
- Pricing strategy
- Inventory & Shipping management
- Brand Promotion
- Search engine optimization
- Website maintenance
- Shipping coordination
- Graphic design
- Excellent communication
- Customer service
- Multitasking
- Customer retention
- Copywriting
- Professionalism
- Market trend analysis
- Interpersonal communication
- Merchandise promotion
- Travel arrangements
- Itinerary development
- Travel research
- Client relationship building
- Locale research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Quickly became a top designer in my niche market. Built a long lasting reputation known for quality products and dependable, superior customer service.
Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementWork from home optionSoftware
Windows and Mac OS Programs
Adobe Photoshop
Interests
Sewing, Designing, Graphic Design, Thrifting, Walking and Hiking, Biking, Pickleball, Volunteering
Designing
Walking & Hiking
Pickleball
Volunteering
Timeline
E-Commerce Specialist
Hook & Hanger
12.2023 - Current
Travel Planner
Magical World Vacations
04.2017 - 12.2019
Children's Online Handmade Clothing Designer
The Charmed Child
10.2003 - 12.2023
Coursework - MS Program-Audiology & Speech Pathology
University of Tennessee
08.1999 - 05.2000
Bachelor of Arts - Education With A Focus On Multicultural Studies
University of Tennessee
08.1995 - 05.1999
High School Diploma -
Karns High School
08.1992 - 05.1995
Similar Profiles
Kira LasnierKira Lasnier
Receptionist/Corporate Services at Hanger IncReceptionist/Corporate Services at Hanger Inc
Mandy RiceMandy Rice
Patient Access Supervisor at Hanger ClinicPatient Access Supervisor at Hanger Clinic
Ruthie RedmondRuthie Redmond
Patient Care Coordinator at Hanger ClinicPatient Care Coordinator at Hanger Clinic
ANGELICA BURRANGELICA BURR
Senior Sales Coordinator at STAT Recovery ServicesSenior Sales Coordinator at STAT Recovery Services
Evdokia BaylyEvdokia Bayly
Universal Customer Service Agent at Evolve Vacation RentalUniversal Customer Service Agent at Evolve Vacation Rental