Kody Kline
Traverse City,MI
Summary
Dynamic E-Commerce Specialist and Director of Sales with a proven track record at Goodwill Industries and Bumble Bee Vapor. Excelled in leveraging SEO Optimization and Sales Strategy Development to drive revenue growth and enhance customer engagement. Skilled in building robust client relationships and leading teams to exceed sales goals. Passionate about delivering exceptional results through strategic market research and effective team training. Known for creating content consumers are excited to engage with driving record sales.
Overview
2
2
years of professional experience
Work History
E-Commerce Specialist
Goodwill Industries of Northern Michigan
Traverse City, MI
04.2017 - 02.2018
- Developed and implemented an effective e-commerce strategy to increase online sales.
- Created, tested, and monitored web pages for optimal performance in search engine rankings.
- Managed customer service inquiries through multiple channels including email, chat, and phone.
- Monitored Bolo's, trending items, and rare finds
- Conducted functionality assessments on electronic components.
Human Services Worker
Goodwill Industries of Northern Michigan
Traverse City, MI
07.2016 - 04.2017
- Administered medication, both prescription and OTC. Maintained accurate medication counts.
- Initiated referrals to community resources for additional support services.
- Administered PBTs, intake interviews, as well as exit interviews.
- Ensured compliance with program rules and participation in required compliance.
- Collaborated with other professionals, such as doctors, lawyers, and social workers, to ensure client well-being.
- Implemented crisis intervention techniques when necessary.
- Maintained accurate records of all client data in a timely manner.
- Advised clients on legal rights, entitlements, and responsibilities associated with their situation.
- Educated clients about available resources and how they can access them effectively.
Director of Sales
Bumble Bee Vapor
Newport News, VA
01.2016 - 08.2016
- Identified, developed and maintained relationships with key customers and partners.
- Developed and implemented sales strategies to maximize revenue growth.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Created detailed reports on sales performance metrics and trends.
- Attended trade shows, conferences and industry events to promote the company's brand image.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Monitored customer satisfaction levels through surveys, interviews and focus groups.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Built relationships with customers and industry professionals to establish long-term business growth.
Education
Some College (No Degree) - Nursing
Northwestern Michigan College
Traverse City, MISkills
- Customer Support
- Order Fulfillment
- International shipping
- Payment Processing
- Search Engine Optimization
- Social Media Management
- Sales expertise
- Goal Setting
- Task Prioritization
- Pricing adjustment
- Customer Engagement
- Package tracking
- Analytical Skills
- Customer Relationship Management
- Copywriting
- Written Communication
- Market Research
- Risk Assessment
- SEO Optimization
- Time Management
- Attention to Detail
- Sales training and leadership
- Client Relationship Management
- Social Media Marketing
- Sales leadership and training
- Sales team training
- Cold-calling
- Vendor Management
- Sales Training
- Trade show representation
- Client acquisition
- Sales Reporting
- Deal Closing
- Territory Management
- Sales strategy development
Affiliations
- World-renowned in the knitting and crocheting community for pattern creation.
- Mother of two.
- Advocate for autistic people and their rights.
- Published Poet
Accomplishments
- Went from New Hire to Director of Sales in seven days with Bumblebee Vapor.
- Ran a successful (advertisement supported) knitting pattern website, KodyMayKnits in the early 2000s.
Languages
English
Professional
Spanish
Limited
Websites
Timeline
E-Commerce Specialist
Goodwill Industries of Northern Michigan
04.2017 - 02.2018
Human Services Worker
Goodwill Industries of Northern Michigan
07.2016 - 04.2017
Director of Sales
Bumble Bee Vapor
01.2016 - 08.2016
Some College (No Degree) - Nursing
Northwestern Michigan College
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