Summary
Overview
Work History
Education
Skills
Timeline
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Danneesha Grooms

Atlanta,GA

Summary

Results-driven manager with extensive experience in enhancing production efficiency and reducing downtime. Proven ability to manage multiple projects in high-pressure environments while maintaining a customer-centric approach. Strong leadership skills, complemented by a focus on operational excellence and team development. Aiming to leverage expertise to drive organizational growth and improve performance metrics.

Overview

10
10
years of professional experience

Work History

Operations Manager

Hertz
Atlanta, GA
12.2023 - Current
  • Guide operations staff through training and support to achieve company goals.
  • Track performance through planning, budgeting, and result measurement.
  • Create detailed reports on the performance of individual departments within operations.
  • Oversees financial management, budget management, accounting, and payroll activities.
  • Enhance customer satisfaction through the implementation of effective procedural changes.
  • Exceeds monthly sales targets by 10% through effective staff training on upselling techniques.

Restaurant Manager

Red Lobster
Jonesboro, GA
10.2019 - 12.2023
  • Handled operational tasks involving inventory monitoring and budget management.
  • Designed initiatives to drive company growth and strengthen recognition.
  • Enhanced communication skills of front-of-house staff for better guest interactions.
  • Managed recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Provided exceptional customer service and ensured that guests were satisfied with their experience.

Assistant Manager

Ross Stores
Atlanta, GA
03.2015 - 10.2019
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Handled escalated customer complaints with management-level authority.
  • Directed day-to-day activities by coordinating shifts and delegating responsibilities.

Education

High School Diploma -

Southside High School
Atlanta, GA
05-2003

Skills

  • Financial management
  • Inventory management
  • Budget management
  • Operational planning
  • Communication skills
  • Customer service

Timeline

Operations Manager

Hertz
12.2023 - Current

Restaurant Manager

Red Lobster
10.2019 - 12.2023

Assistant Manager

Ross Stores
03.2015 - 10.2019

High School Diploma -

Southside High School

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Danneesha Grooms