Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dannell R Congery

410 Vickers Rd Se ,GA

Summary

To obtain a challenging and rewarding position within your company. To work hard and diligently and become a major asset to your company. I want to bring my customer service and collection experience to your company, to help your company grow.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Usa Business Funding Solutions
04.2018 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call environments while maintaining accuracy and efficiency in service delivery.
  • Trained and mentored new team members on company processes and customer service best practices.
  • Developed solutions to improve customer satisfaction and streamline service workflows.

Owner

Proline excellence painting
09.2015 - Current
  • My job as the owner of proline excellence painting is to make sure each project goes smoothly. make sure that my sales reps that go out to meet with the individual property owners are meeting their monthly sales quota. My job as the owner is to make sure payroll is done weekly. my job as the owner is to make sure the foreman is making sure each project goes monthly, and the painters are cleaning up at each site, and the owners are satisfied.

Dealer Dialer LLC
07.2010 - 07.2015
  • My responsibility was to make outbound phone calls to Internet consumers who have previously filled out an application for an auto loan on one of company affiliate’s websites. Once contact is made, I gather some survey data regarding the consumer’s experience during the vehicle purchase process. After the survey data was collected, and then I utilize this information to determine what additional products may make sense for the consumer. Most of our clients were referred to credit repair, because of challenge credit. If there was no strong need for credit repair, we would sell them on auto insurance.

Law offices of Mitchell and Kay
11.2008 - 07.2010
  • My duties as a credit collector were to assist debtors that accounts were charge off and past due, in making appropriate payment arrangement on there account. My responsibilities were to negotiate settlement arrangements, which were appropriate for the debtor as well as are company client American Express. My responsibilities were to also help debtor that were going through financial challenges come up with financial solutions for their financial situation.

Bank of America
03.2007 - 11.2008
  • My duties were to assist customer in making appropriate payment arrangement on there accounts. Contact the customers who are already behind on their payments, or customers who are showing high risk behaviors in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their credit card account, and put the customer into a payment program that suitable for the financial situation. My responsibilities was to also negotiate settlement on accounts.

Education

High School Diploma -

Berkeley college
New York, NY

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Howell high school
Farmingdale, NJ
06.2006

Skills

Key skills

active listening

communication

problem solving

time management

conflict resolution

Upselling

taking high volume of calls

Timeline

Customer Service Representative

Usa Business Funding Solutions
04.2018 - Current

Owner

Proline excellence painting
09.2015 - Current

Dealer Dialer LLC
07.2010 - 07.2015

Law offices of Mitchell and Kay
11.2008 - 07.2010

Bank of America
03.2007 - 11.2008

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Howell high school

High School Diploma -

Berkeley college

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Dannell R Congery