Tatiana Rodriguez
N
Ocala,FL
Summary
Obtain a position where I can utilize my knowledge and skills in the area and for company growth. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
TruGreen LandCare
Orlando, FL
01.2023 - 08.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Teaching Assistant
Poinciana 24/7 Prek
Kissimmee, FL
02.2020 - 12.2022
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Paraprofessional
Mater Brighton Lakes Academy
Kissimmee, FL
12.2015 - 05.2020
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Skills
- Key Skills
- Responsible attitude, ability to remain calm under high volume, sales environments and possess
- Superb decision-making skills
- Promote good work practices
- Able to build positive relations with all contacts, staff, customers and potential customers
- Qualified in allocating and coordinating tasks to staff and clearly explaining how those duties are to
- Be accomplished
- Exceptional management and leadership skills
- Able to introduce new processes to a team and organization
- Good organization skills
- Able to maintain composure and calmly respond to accident and emergency situations
- Consistently set goals and objectives for individuals and teams
- Payment processing
- Customer support
- Call center operations
- Data entry
Certification
First Aid Certification
Phlebotomy Technician
Languages
- Bilingual
- Spanish
Education
Bachelor of Science - Allied Health Management
01.2021 - 07.2023
Timeline
Customer Service Representative - TruGreen LandCare
01.2023 - 08.2023
Florida Technical College - Bachelor of Science, Allied Health Management
01.2021 - 07.2023
Teaching Assistant - Poinciana 24/7 Prek
02.2020 - 12.2022
Paraprofessional - Mater Brighton Lakes Academy
12.2015 - 05.2020
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