Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dannette Rodgers

Fairburn,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Krystal Clear Garage Doors. Skilled in problem-solving and interpersonal communication, adept at quality assurance and customer support. Achieved significant improvements in efficiency and client satisfaction, leveraging expertise in data entry and customer service to exceed employer expectations.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Krystal Clear Garage Doors
Suwanee, GA
07.2022 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Warehouse Manager

Heritage-Crystal Clean
Indianapolis, IN
06.2021 - 06.2022
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Driver, Warehouse Orders

Aaustin Express
Indianapolis, IN
06.2018 - 02.2020
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.

Education

High School Diploma -

Lawrence Central High School
Indianapolis, IN
05.2002

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Customer communications
  • Payment Processing
  • Gathering information
  • Account updating
  • Quality Control
  • Cash Handling
  • Training experience
  • Interpersonal Skills
  • Quality Assurance Controls

Timeline

Call Center Representative

Krystal Clear Garage Doors
07.2022 - 05.2024

Warehouse Manager

Heritage-Crystal Clean
06.2021 - 06.2022

Driver, Warehouse Orders

Aaustin Express
06.2018 - 02.2020

High School Diploma -

Lawrence Central High School
Dannette Rodgers