Dannie Parker
Eddy,Texas
Overview
2
2
years of professional experience
Work History
Manager of Operations
Bivins Family Pet Cremations
Eddy, TX
01.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Office Administrative Assistant
Waco Mortuary Service
Waco, TX
01.2024 - 07.2024
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
Customer Service Representative/Remote
Mass Health Connector
Boston, MA
11.2022 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Arts - Business Administration
Bryant And Stratton College, Buffalo, NY
Buffalo, NY09-2022
Bachelor of Science - Human Resources
Post University
Waterbury, CTSkills
- Data Analysis
- Organizational Management
- Workflow Optimization
- Customer Retention
- Inventory Management
- Customer Service
Timeline
Manager of Operations
Bivins Family Pet Cremations
01.2024 - Current
Office Administrative Assistant
Waco Mortuary Service
01.2024 - 07.2024
Customer Service Representative/Remote
Mass Health Connector
11.2022 - 08.2023
Associate of Arts - Business Administration
Bryant And Stratton College, Buffalo, NY
Bachelor of Science - Human Resources
Post University