DANNIEL BAILEY
Pine Bluff,AR
Summary
IT Support Specialist with extensive experience in delivering technical assistance and resolving hardware and software issues. Proficient in managing helpdesk workflows and supporting end-users in dynamic academic and technical settings. Expertise includes troubleshooting desktops, laptops, and networked devices, along with user account support and system configuration. Recognized for outstanding customer service, effective problem-solving, and maintaining efficient IT operations.
Overview
5
5
years of professional experience
Work History
Robotics Engineer
YEAH 8 Foundation
Pine Bluff, AR
01.2025 - Current
- Provided frontline technical support to students and staff, resolving hardware, software, network, and access issues.
- Configured laptops, installed and updated software, and maintained functionality of all devices.
- Troubleshot robotics hardware, controllers, sensors, and PC setups in instructional labs.
- Documented incidents, resolutions, and troubleshooting steps for knowledge base enhancement.
- Assisted with user account setup, access permissions, and lockout resolution.
- Ensured confidentiality of student data and departmental information.
- Monitored recurring issues and recommended solutions to minimize downtime.
- Supported departmental projects focused on system monitoring and workflow improvement.
Special Instructor – Data Analytics
UAPB STEM Academy
05.2025 - 07.2025
- Facilitated device setup, testing environments, application builds, and connectivity troubleshooting for team members.
- Documented technical issues, debugging processes, and environment configuration details.
- Guided non-technical users in utilizing development tools and addressing system access challenges.
Software Developer
Golden Lion Fit App, UAPB
08.2024 - 12.2024
- Facilitated device setup, testing environment preparation, application builds, and connectivity troubleshooting for team members.
- Documented technical issues, debugging procedures, and environment configuration details for future reference.
- Guided non-technical users in utilizing development tools and resolving system access challenges.
Extension Specialist
University of Arkansas at Pine Bluff
05.2021 - 08.2022
- Assisted staff in device operation, mobile data tools, and technology troubleshooting.
- Ensured data accuracy and confidentiality while managing large datasets in SQL.
- Transitioned manual workflows to digital systems and trained end users on new software tools.
- Compiled reports, maintained departmental records, and verified accuracy of technological documentation.
Education
Master of Science - Computer Science & Technology
UAPB
Pine Bluff, AR12-2024
Bachelor of Science - Regulatory Science (Environmental Biology), Computer Science
UAPB
Pine Bluff, AR05-2023
Skills
- Helpdesk support and ticket management
- Hardware and software troubleshooting
- Windows and macOS support
- User account management
- Access control and permissions
- Network troubleshooting
- Incident documentation and knowledge updates
- User support via phone, email, in-person
- Confidentiality and record accuracy
- Technical communication and customer service
- Trend analysis and issue resolution
- Workflow automation support
Technical Skills
- Systems & Tools: Windows 10/11, macOS, device imaging, remote support tools, ticketing workflows
- Networking: TCP/IP basics, Wi-Fi diagnostics, printer and device connectivity
- Software: Microsoft Office Suite, Excel, Pandas, VS Code
- Programming (Supplemental Skills): Python, Java, SQL, React Native
- Databases: PostgreSQL, Neon Database
- Other: Hardware installation, software configuration, system updates, documentation
Projects
Nike App Clone, React Native UI/UX clone demonstrating component design and performance optimization. Weather App, Full-stack app using React Native (frontend) and Flask/Python (backend) with API integration.
Volunteer Experience
Volunteer Robotics Manager, Teen Robotics Club, UAPB, 01/01/25
Mentored students in robotics programming, debugging, teamwork, and technology operation.
Leadership Affiliations
- Executive Officer, International Student Organization, 09/01/24, 12/31/24
- Team Captain, UAPB Track & Field, 01/01/22, 12/31/23
- Member, Student-Athlete Advisory Committee, 01/01/22, 12/31/23
Timeline
Special Instructor – Data Analytics
UAPB STEM Academy
05.2025 - 07.2025
Robotics Engineer
YEAH 8 Foundation
01.2025 - Current
Software Developer
Golden Lion Fit App, UAPB
08.2024 - 12.2024
Extension Specialist
University of Arkansas at Pine Bluff
05.2021 - 08.2022
Master of Science - Computer Science & Technology
UAPB
Bachelor of Science - Regulatory Science (Environmental Biology), Computer Science
UAPB