Danniel Reid

• Balanced profit, volume and share objectives to deliver long-term growth.
• Generated reports to support development and implementation of marketing plans.
• Developed strategies to improve and maximize trade investment ROI by completing promotional analysis and validating against expected results.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Increased sales 25% in year 1

• Actively managed 20 clients, resulting in a 100% increase in client portfolio when measured against assigned client base.
• Utilized proactive customer service relationship building to both retain and increase clients especially during the heights of the COVID effects.
• Improved coordination with Team Members to drive improvement on customer satisfaction, timeliness of delivery on requests and reduction in errors.
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.

• Memorized entire line of company products and services, including prices and special discounts.
• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.
• Managed client base of 40 High Value clients such as hotels and large corporations.

• Managed inventory and personnel records for all employees of the airport.

• Vetted, prepared & issued Restricted Area Pass for new and existing employees.

• Managed critical and sensitive records for Government Officials and Diplomats.

• Ensured accurate and timely delivery of reports, and proactively identified areas of security risks to be addressed as a means of risk mitigation.

• Promoted to the role after having held previous position for only 2 months; owing to efficiency, performance and improvements suggested to existing procedures.