Yosefin Hill
San Antonio,TX
Summary
Administrative and Accounting professional with 7 years of experience in banking, administration, customer service, and sales support. Recognized for accuracy in financial operations, relationship-building with clients, and ability to streamline administrative processes. Skilled in Microsoft Office Suite and Excel, Salesforce, Google Workspace, Workday, Calendar Management and customer service management. Awarded Employee of the year at BHD Bank for exceptional performance and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative & Trade Marketing
Medical Application Laboratory (LAM)
- Built strong relationships with 100+ doctors, increasing prescriptions for key products.
- Identified new business opportunities in secondary hospitals, generating 15% increase in local sales.
- Collaborated with marketing team to adjust strategies based on the behavior of the local medical market.
- Provided management with data-driven insights and actionable recommendations that optimized product placement, resulting in a 20% increase in sales performance within three months.
- Streamlined inventory management by detecting shortages and expired products, maintaining accurate stock levels and reducing waste.
Bank Teller & Customer Service Representative
BHD Bank
- Delivered efficient service by managing customer profiles, updating records, and supporting the transition to digital forms, reducing processing time.
- Responded to customer requests via phone and in person, consistently achieving 95% positive feedback score and improving overall customer satisfaction.
- Ensured client data accuracy and compliance with internal policies.
- Delivered high-volume customer service, resolving inquiries, processing deposits/withdrawals, and cross-selling banking services.
Administrative Assistant
Bladimil Wholesale Warehouse
- Processed invoices, purchase orders, and reports with 100% accuracy.
- Performed clerical duties including data entry, filing, billing, and maintaining organized records.
- Tracked inventory and ordered office supplies.
- Managed front-desk services and multi-line phone system, delivering professional customer support.
Administrative Assistant - Incoming Mail
Alonso & Alonso Law Firm
01.2023 - Current
- Handle incoming and outgoing correspondence, including emails, letters, packages and legal documents, ensuring timely distribution and response.
- Manage document filing and retrieval systems, both electronically and physically.
- Coordinate the sending and receiving of legal documents, ensuring accuracy and confidentiality.
- Assist in the preparation and organization of documents for immigration cases.
- Perform general administrative duties such as, data entry, copying, scanning, and organizing files.
- Facilitate communication between clients, attorneys, and other team members, providing translations as needed.
- Manage office supplies and handle other administrative task as required.
- Managed daily office operations, ensuring smooth workflow and communication among departments.
- Coordinated scheduling and logistics for team meetings, enhancing organizational efficiency.
Education
Finance - Accounting
Caribbean University
Santo Domingo, Dominican Republic 05-2019
Skills
- Exhibited strong written and verbal communication abilities in both English and Spanish, facilitating clear and effective interactions
- Leveraged advanced skills in Microsoft Suite to support project management and collaboration efforts
- Implemented protocols for managing sensitive and confidential information while upholding professional standards
- Executed time management techniques to balance multiple responsibilities and meet deadlines consistently
- Exhibited strong customer service abilities, ensuring attentive and friendly support to enhance client satisfaction
- Applied strong attention to detail to meticulously manage tasks and uphold high standards of quality in deliverables
- Adapted to diverse work settings, excelling in both solo tasks and team-oriented projects
Certification
- Customer Service | INFOTEP
- Advanced Excel | INFOTEP
- Emotional Intelligence and Human relations Workshop | ICOPER
- Logistics and Production Process Analyst | EDUTIN
WORK EXPERIENCE
01-2022
Languages
English
Professional Working
Spanish
Native or Bilingual
Websites
Timeline
Administrative Assistant - Incoming Mail
Alonso & Alonso Law Firm
01.2023 - Current
Sales Representative & Trade Marketing
Medical Application Laboratory (LAM)
Bank Teller & Customer Service Representative
BHD Bank
Administrative Assistant
Bladimil Wholesale Warehouse
Finance - Accounting
Caribbean University