Danniela Esquivel
Crystal City
Summary
Accomplished professional with a proven track record at Dimmit Regional Hospital, enhancing ER efficiency and patient satisfaction through expert patient registration and empathetic service. Skilled in HIPAA compliance and customer focus, consistently exceeding performance metrics. Cultivated strong relationships across all roles, demonstrating reliability and exceptional organizational skills.
Overview
8
8
years of professional experience
Work History
ER Registration Clerk
Dimmit Regional Hospital
Carrizo Springs, TX
08.2023 - 07.2024
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Consistently exceeded performance metrics related to speed, accuracy, and customer service within the ER Registration Clerk role.
- Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
- Proactively identified areas for improvement in registration processes by regularly reviewing existing protocols, suggesting modifications as needed.
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
CSR
PFS Group
Crystal City, TX
03.2022 - 07.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
School Bus Aide
CPLC Head Start
Carrizo Springs, TX
06.2017 - 02.2022
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Documented disciplinary and behavioral incidents in tailored reports.
- Built and maintained positive relationships with teachers, students and parents.
- Responded to emergency situations with speed and full knowledge of first aid, CPR and bus policies.
Receptionist
Residency Suites
Cotulla, TX
10.2016 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Houston Home School Cooperative
Houston, TX04-2018
Skills
- HIPAA compliance
- Call center experience
- Traffic laws compliance
- Organization skills
- Patient confidentiality
- Customer focus
- Patience and empathy
- Telephone skills
- Patient registration
- Complaint handling
- Reliability and punctuality
Timeline
ER Registration Clerk
Dimmit Regional Hospital
08.2023 - 07.2024
CSR
PFS Group
03.2022 - 07.2023
School Bus Aide
CPLC Head Start
06.2017 - 02.2022
Receptionist
Residency Suites
10.2016 - 05.2017
High School Diploma -
Houston Home School Cooperative
Similar Profiles
Gyselle GuajardoGyselle Guajardo
Registration Clerk at Dimmit Regional HospitalRegistration Clerk at Dimmit Regional Hospital
Xochitl GarciaXochitl Garcia
Registered Nurse, Emergency Department at Dimmit Regional HospitalRegistered Nurse, Emergency Department at Dimmit Regional Hospital
Olumide MesioyeOlumide Mesioye
Travel RN-MedSurg Tel at Harlem Hospital Center- (Prime StaffingTravel RN-MedSurg Tel at Harlem Hospital Center- (Prime Staffing