Dannielle Lewis
Spring,Texas
Summary
Results-driven hospitality and operations professional with expertise in restaurant management, bar operations, and team leadership. Skilled in managing high-volume environments, training staff, controlling costs, and ensuring customer satisfaction. Additional experience in healthcare eligibility analysis and case management enhances a comprehensive operational perspective.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Pappadeaux Seafood Kitchen
09.2020 - Current
- Lead restaurant operations with a focus on exceptional guest service, team performance, and operational efficiency.
- Managed and supported front-of-house and restaurant staff in high-volume hospitality environment, enhancing service delivery.
- Coach and develop employees to maintain consistent service and hospitality standards.
- Addressed guest concerns professionally, utilizing conflict-resolution skills to achieve positive outcomes.
- Monitor restaurant operations and help ensure compliance with company standards and applicable food and safety requirements.
- Support scheduling, staffing, training, and day-to-day operational needs.
- Promote teamwork, accountability, and a strong guest-focused culture.
- Utilized organizational and communication skills to effectively manage multiple priorities in fast-paced environment.
Medicaid Analyst
Louisiana Department of Health
Hammond, LA
01.2013 - 08.2020
- Conducted client interviews to gather information for determining Medicaid program eligibility.
- Review application packets for timeliness, completeness, and appropriateness prior to authorization.
- Conduct investigations involving potential fraud.
- Counseled applicants on additional agencies and resources to address their needs.
- Consistently manage a high-volume caseload, typically closing approximately 200 cases per month.
- Maintained accuracy, organization, and confidentiality while managing multiple cases.
Education
Bachelor of Arts - Political Science
Southern A&M University
Baton Rouge, LASkills
- Restaurant & Bar Management
- Hospitality management
- Guest Experience
- Customer Service
- Guest Relations
- Food Safety & Liquor Regulatory Standards
- Inventory management
- Budget Management
- Labor scheduling
- Vendor management
- Sales & Upselling
- Team leadership
- Staff Development
- Talent Acquisition
- Workforce Planning
- Performance coaching
- Time management
- Problem Solving
- Leadership
Timeline
Restaurant Manager
Pappadeaux Seafood Kitchen
09.2020 - Current
Medicaid Analyst
Louisiana Department of Health
01.2013 - 08.2020
Bachelor of Arts - Political Science
Southern A&M University