Adept at technical troubleshooting and fostering team leadership, I excelled at Alfa Laval by enhancing service quality and equipment functionality, achieving a significant reduction in customer callbacks. My expertise in equipment operation and commitment to professionalism underpin my track record of delivering high-quality repairs and installations.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Alfa Laval
Greenwood , IN
09.2020 - 08.2021
Repaired gasketed plate heat exchangers at the customer location.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Repaired and maintained production machinery in accordance with manufacturer specifications.
Disassembled defective machines for repair or replacement of parts.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Operated hand tools and power equipment according to corporate safety procedures.
Replaced faulty parts or components following diagrams or blueprints.
Explained and recommended service options to customers and detailed costs.
Filled out work orders, repair logs and maintenance plans to document work completed.
Observed field safety protocols to prevent injuries and accidents.
Minimized customer callbacks and equipment failure by reviewing job upon completion.
Prepared detailed reports documenting service activities performed on each job site.
Restoration Specialist
Marshall construction services
Greenwood, IN
09.2015 - 09.2020
Performed demolition work when required in order to remove old or damaged materials prior to installation of new components.
Coordinated with contractors, vendors, and insurance companies to secure necessary resources for projects.
Removed damaged materials from sites using appropriate tools and techniques.
Installed new drywall, flooring, insulation, paint, fixtures. as needed according to project specifications.
Adhered strictly to safety guidelines set forth by OSHA while working on job sites.
Maintained a clean workspace at all times while adhering to company policies related to proper storage of hazardous materials.
Communicated regularly with customers regarding project updates and changes in order to ensure customer satisfaction.
Researched applicable building codes in order determine compliance requirements for various tasks associated with restoration jobs.
Created detailed reports outlining project progress, costs, timelines, and any changes that occurred throughout the process.
Developed estimates for the cost of materials and labor for restoration projects.
Facilitated safety meetings to promote workplace safety and discuss specific safety concerns.
Conducted on-site surveys to assess damage and develop restoration plans.
Utilized specialized equipment such as dehumidifiers and air scrubbers to reduce moisture levels in affected areas.
Inspected buildings before and after completion of restorations to verify quality standards had been met.
Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies.
Test Technician
Mitsubishi Heavy Industries
Franklin, IN
05.2012 - 08.2015
I ran a series of tests on automobile air conditioning compressors.
Created reports documenting all test results, including defect descriptions and corrective action taken.
Compiled test results to organize and consolidate knowledge gleaned from conducted tests.
Maintained accurate records of all tests performed including setup parameters used, results obtained, modifications made.
Selected samples for use as test models.
Marked materials with grade or acceptance status.
Recommended essential corrective actions based on test results.
Performed regular maintenance checks on test equipment such as calibrating instruments according to manufacturer's instructions.
Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Analyzed failed products to determine root cause failure mechanisms and identified corrective actions necessary for improvement.