Danny Agudelo

Technical expert with over 3 years of technical support, including a year of hands-on experience as an Advanced Repair Agent at Geek Squad and Field Service Technician at Glory Global Solutions. Proficient in diagnosing and resolving complex hardware and software issues across a diverse range of devices and systems. Skilled in providing exceptional customer service and technical support, ensuring client satisfaction and operational efficiency. Proven ability to troubleshoot intricate networking problems, implement hardware upgrades, optimize system performance.

Seeking to leverage extensive technical expertise and problem-solving abilities to deliver high-quality service and contribute to the success of , enhancing technical support operations and client relations.

Google Cybersecurity Certification (In Progress)

CompTia A+ Certification (In Progress)

Programming Skills:

Proficient in Python with self-taught experience spanning over a year, focusing on practical application through personal projects. Skilled in:

• Developing Python scripts for automation tasks and data manipulation.
• Utilizing Python libraries such as Pandas for data analysis and NumPy for scientific computing.
• Implementing object-oriented programming principles to create efficient and scalable code.
• Collaborating with online communities to solve coding challenges and expand knowledge base.

Projects:

• Excel-erator: Developed a script to automate data extraction and analysis from CSV files, reducing processing time by 50%.
• Scrape-it: Created a web scraper using BeautifulSoup to gather real-time data from multiple websites, enhancing market research capabilities.
• Robotic Hand: Developed a robotic hand control system using Arduino, Python, OpenCV, and PyFirmata to enable real-time gesture recognition from a webcam feed, translating detected gestures into commands to control servo motors for precise finger movements.