Danny Aparicio
Denver,Colorado
Overview
15
15
years of professional experience
Work History
CSM (Client Service Manager)
Zayo Group
08.2018 - 09.2025
- Managing customer relationships, resolving complex issues, conducting operational reviews, and acting as a liaison between customers and Zayo's internal teams. Their goal is to ensure customer satisfaction by creating 'effortless experiences' and using data to improve service and manage accounts.
Ops Customer Service Associate
Centurylink (Level 3 Communications, L.L.C.)
06.2015 - 08.2018
- Provide accurate and consistent customer communication during established intervals using phone, email, and ticketing notes. Efficiently and accurately manage customer initiated tickets to resolution. Creating and Sending tickets to appropriate groups for resolution.
Technician Electrical Group
Centurylink (Level 3 Communications, L.L.C.)
02.2014 - 06.2015
- Remains current on the latest data network technology through completion of required/recommended training and reading materials. Operate in multiple systems and databases as required. Analyze and develop solutions for failures and outages and coordinates the repair efforts of networking equipment. Monitor the network and customer facing resources for impairment and out of service conditions. Monitor circuits to provide reports to the FCC (Federal Communications Commission).
Customer Service Support
Convergys-USPS
07.2010 - 02.2014
- Dealt with customer relations including taking inbound calls and solving customer problems, data entry, record keeping, mail fraud.
US Postal Manager
Convergys-USPS
07.2010 - 02.2014
- Working with foreign postal administrations around the world to trace inbound and outbound packages. Handling customers claims for compensation on lost and damage items.
Timeline
CSM (Client Service Manager)
Zayo Group
08.2018 - 09.2025
Ops Customer Service Associate
Centurylink (Level 3 Communications, L.L.C.)
06.2015 - 08.2018
Technician Electrical Group
Centurylink (Level 3 Communications, L.L.C.)
02.2014 - 06.2015
Customer Service Support
Convergys-USPS
07.2010 - 02.2014
US Postal Manager
Convergys-USPS
07.2010 - 02.2014