Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gale Griggs

Winnemucca

Summary

Client Support Manager with a proven track record at Empire Cat, enhancing customer satisfaction through proactive problem-solving and effective communication. Skilled in technical support and conflict management, I fostered a culture of continuous learning, significantly reducing resolution times and boosting team performance. Committed to delivering exceptional service and building strong relationships.

Overview

31
31
years of professional experience

Work History

CSM (Client Support Manager)

Empire Cat / Cashman Equipment
06.2006 - 03.2025
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
  • Established strong relationships with key stakeholders, fostering open communication channels for enhanced cooperation.
  • Implemented knowledge base for common customer issues, significantly reducing resolution times.

Manager

Sawtooth Station
09.1994 - 06.2006
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Melba High
Melba, ID
06-1976

Skills

  • Technical support expertise
  • Teamwork and collaboration
  • Problem-solving
  • Technical support
  • Quality assurance
  • Customer service
  • Conflict management
  • Professional networking
  • Meeting coordination
  • Verbal and written communication

Accomplishments

  • Collaborated with Caterpillar in the development of the D10 oil infused trust ring to address this issue.
  • Collaborated with Cashman Service Administration and Newmont Supply buyers to streamline to invoicing timeline.

Timeline

CSM (Client Support Manager)

Empire Cat / Cashman Equipment
06.2006 - 03.2025

Manager

Sawtooth Station
09.1994 - 06.2006

High School Diploma -

Melba High

Similar Profiles

CREATE PROFILE
Gale Griggs