DANNY BRUNJES
Lake Worth,FL
Summary
Experienced project management professional seeking a full-time Customer Success Manager role at ModMed. Dedicated to driving customer success, optimizing processes, and fostering continuous growth and improvement. Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Modernizing Medicine Inc.
01.2024 - Current
- Oversee project creation and administration for assigned medical specialties during setup and initial implementation phases.
- Partner with clients throughout the implementation cycle, ensuring successful onboarding and alignment with expectations.
- Coordinate internal resources, timelines, and communications to optimize project delivery and client satisfaction.
- Lead end-to-end project management for ModMed Scribe implementation, driving adoption and ensuring a successful Go-Live experience.
- Track performance through metrics such as engagement scores, churn rates, and billable utilization to ensure continuous improvement.
- Co-lead project kickoffs and facilitate seamless transitions from Sales to Client Services.
Director of Operations and Creative Services
Providencia WPB Inc.
01.2016 - 01.2024
- Oversee planning and coordination of all events for the organization.
- Managed a team of 30+ volunteers across various aspects of operations.
- Led the ideation and implementation of a comprehensive rebranding initiative.
- Spearheaded multiple social media campaigns, driving significant growth for the organization.
Communications Coordinator
Florida Power and Light Company
01.2012 - 01.2018
- Interfacing with department managers, directors, and VP’s in support of external communications initiatives, projects, and events
- Receiving and assigning media inquiries for all departments
- Tracking and analyzing media metrics for both Florida Power and Light Company and NextEra Energy
- Creating daily company news briefings for over 1,500 employees including top level executives
Customer Service Specialist
Florida Power and Light Company
01.2009 - 01.2012
- Assisting customers with complex account and billing issues
- Ensuring single contact resolution and high levels of customer satisfaction
- Quality control analysis and process improvement
Education
Bachelor of Science - Business Management
Palm Beach State College
Lake Worth, FL01-2011
Skills
- Project Management & Administration
- Client Engagement & Success
- Process Improvement
- Performance Tracking & Metrics
- Cross-Functional Collaboration
- Resource Scheduling & Coordination
- Customer Communication & Satisfaction
- Contract & Order Management
- Multi-tasking & Time Management
- SaaS Experience
- Documentation & Reporting
- Problem Solving & Resource Management
OTHER INTERESTS
Community development and volunteering, distance running and exercising, composing, producing, performing and recording all styles of music, family
AWARDS
Project Coordinator Rookie of the Year, 2024
Timeline
Project Coordinator
Modernizing Medicine Inc.
01.2024 - Current
Director of Operations and Creative Services
Providencia WPB Inc.
01.2016 - 01.2024
Communications Coordinator
Florida Power and Light Company
01.2012 - 01.2018
Customer Service Specialist
Florida Power and Light Company
01.2009 - 01.2012
Bachelor of Science - Business Management
Palm Beach State College