Yi Lin

• Monitor and track daily warehouse KPIs, ensuring efficiency in order processing and fulfillment.
• Conduct data analysis to identify operational bottlenecks and implement process improvements.
• Ensure compliance with company standards by maintaining rigorous quality control in warehouse operations.
• Optimize procedural workflows to enhance productivity and minimize errors in inventory management.
• Collaborate with cross-functional teams to identify and resolve warehouse issues, improving overall efficiency.
• Train and guide warehouse employees on best practices to maintain high-quality standards.

Project: Oracle ERP Post-Implementation Change Management

• Spearheaded the audit of periodic environment updates, enhancing over 500 quarterly ERP regression test cases for improved system reliability.
• Orchestrated cross-functional teams in brainstorming and fit-gap analysis sessions, advancing recruiting site functionality and user experience.
• Streamlined ticketing operations, slashing backlog by 30%, and accelerating resolution turnaround for a high-volume enterprise casino helpdesk.
• Participated in the complete ticket resolution cycle of an enterprise-level casino corporation’s helpdesk/support ticketing system.

Project: PeopleSoft Optimization - Change Management and Stabilization

• Supported the implementation of change management strategies as a part of the optimization effort for a school district with over 90,000 students and faculty members.
• Designed, developed, and managed project document repository for the school district to solidify information accessibility and efficiency.
• Composed stakeholder inquiries into user-friendly resource guides, fortifying post-training support and software adoption rates.
• Built regular status reports that bolstered stakeholder communication and project transparency.

Project: Operations Management Optimization

• Led cross-departmental collaborative sessions and analyzed current acquire-to-retire operational practices for asset and inventory.
• Created flowcharts and standard operating procedures upon auditing current operational and maintenance practices.
• Built asset/inventory management workflow using Smartsheet to automate processes and notifications and increase operational efficiency.

Project: UiPath Automation

• Led cross-departmental collaborative sessions with stakeholders of a property investment firm to capture requirements for invoice info extraction.
• Designed a Proof of Concept using robotic process automation software UiPath to automate extraction, resulting in a time saving of 30 hrs./week.

• Provided exceptional customer service and achieved #1 rank in accessories sales and business account creation among 70 specialists.
• Managed and triaged customer service queue during peak hours (with 150-200 store visits at one time).
• Audited daily inventory and ensured stocking accuracy of over 15,000 SKUs.

• Managed inventory of a 10,000 sq. ft. warehouse and an average daily inventory sale of 80 (from 30+ SKUs).
• Negotiated pricing, packaging, and shipping details with licensors and suppliers worldwide.
• Prepared for and staffed one of the largest tradeshows (with 800+ exhibitors) SuperZoo.