Daniel Bustillos
Waterford,United States
Summary
Attentive Member Service Specialist well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards, and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
Overview
5
5
years of professional experience
Work History
Member Service Specialist II
Golden 1 Credit Union
04.2024 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Head Cashier
The Home Depot
02.2020 - 04.2024
- Manage a team of associates, effectively delegating tasks and responsibilities to ensure efficient operations
- Successfully managed high-pressure situations, such as unexpected staff shortages or equipment malfunctions, by making quick decisions by finding creative resolutions
- Educated employees on register use, merchandising, and customer service.
- Resolve customer complaints and concerns promptly and professionally, maintaining a high level of customer satisfaction even during challenging situations
- Assist customers with applying for various line of credit applications, by answering questions and concerns
- Handle fulfilling all store register tills with efficient amount of cash when opening + depositing all register tills at the end of the day
- Conduct accuracy cart exams monthly on my associates to ensure quality transactions
- Perform weekly observations on my cashiers, providing feedback
- Received multiple awards, such as Cashier of the Month, Homer and Bravo awards
- An enthusiastic professional with 4+ years of cash handling experience and customer service experience, with willingness to learn and take on new tasks/challenges
Education
High School Diploma -
Waterford High School
Waterford, CA05.2019
Skills
- Excellent oral written communication skills
- Customer relations
- Cash handling
- Adaptive flexible
- Dependable cooperative
- Attention to detail
- Critical Thinking
- Workflow optimization
- Proficient in MS Suite (Excel, PowerPoint, Outlook, Word)
Timeline
Member Service Specialist II
Golden 1 Credit Union
04.2024 - Current
Head Cashier
The Home Depot
02.2020 - 04.2024
High School Diploma -
Waterford High School
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