Emily Garzon
Melbourne,FL
Summary
I'm a friendly, people-oriented person with several years of experience helping others in customer-facing roles in retail, pharmacy, and now, financial services. As a patient, compassionate, and empathetic person, I understand how important it is to listen, stay calm, and provide clear guidance, especially in a role where people often need reassurance and thoughtful support. I’m committed to helping members feel heard, understood, and taken care of, while working toward the best possible outcome for them and the company.
Overview
9
9
years of professional experience
Work History
Member Service Specialist II
Space Coast Credit Union
04.2024 - Current
- Handle a wide range of member transactions including deposits, withdrawals, loan payments, and account transfers
- Open new accounts, including checking, savings, CD's, trusts, and IRAs, and assist with online banking setup
- Process domestic and international wire transfers
- Assist members with fraud related concerns
- Notarize documents for members
- Guide members through loan document signings
- Promote lending products and focus on meeting and exceeding sales goals
Pharmacy Technician
Walgreen's Pharmacy
12.2016 - 09.2025
- Fill prescriptions and manage inventory in the pharmacy
- Administer vaccines and conduct COVID/flu tests as an immunization-certified technician
- Support pharmacy sales and immunization goals by promoting flu shots and educating patients about other recommended vaccines
- Place orders with our drug suppliers and put up truck orders of received shipments
- Process insurance claims
- Run drive-thru, counter service, and answer incoming phone calls for patients
- Maintain confidentiality and accuracy with medical records
Education
High School Diploma -
Bayside Highschool
Palm Bay, FLSkills
- Customer service experience
- Empathetic & good listener
- Relationship builder
- De escalation/resolving conflicts
- Multitasking while staying organized
- Good memory when it comes to recognizing regular members
- Flexible and cooperative in fast paced work environment
- Works well with others to achieve shared goals
- Skilled in verifying patient identities over the phone while upholding strict confidentiality standards
Timeline
Member Service Specialist II
Space Coast Credit Union
04.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
12.2016 - 09.2025
High School Diploma -
Bayside Highschool